topic Re: Thinking of leaving in Fibre

Thinking of leaving

Doiter68 — Sun, 06 Apr 2025 13:07:19 GMT

Have 5 months left what would my final bill be likely to be?

Re: Thinking of leaving

Divsec — Sun, 06 Apr 2025 14:33:58 GMT

Hi @Doiter68 https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Gives the likely costs.

Is their anything we can do to try and improve whatever is making you think of leaving?

Re: Thinking of leaving

Doiter68 — Sun, 06 Apr 2025 19:06:23 GMT

Keeps buffering on Netflix and itvx at 8 at night done soft reset and such like so think my options are limited

Re: Thinking of leaving

AllyM — Sun, 06 Apr 2025 19:56:20 GMT

Depending on the root cause of the problem, moving to a new ISP may not necessarily fix it.

If you give a few more details, people may be able to offer help and advice.

For example, you say it is "buffering", so do you think it is a speed issue? have you done speed tests? does it only happen at/around specific times? Are wired connections affected or just WiFi? etc.

Re: Thinking of leaving

Doiter68 — Sun, 06 Apr 2025 20:17:44 GMT

Wired connection cat8 Ethernet cable 8pm nightly no speed test at that time as if it is being throttled? Sorry for first response with lack of information

Re: Thinking of leaving

ferguson — Sun, 06 Apr 2025 21:28:29 GMT

If you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) then the support team can check your connection for you.

Re: Thinking of leaving

Chris-TalkTalk — Mon, 07 Apr 2025 06:54:18 GMT

Hi Doiter68,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris