topic Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options in Fibre

Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

NelBert7 — Sun, 06 Apr 2025 18:24:21 GMT

HI,

I had a mail recently about the Huawei-DG8041W no longer receiving updates, but also noted recently I can no longer see any comments on youtube, getting Restricted Mode has hidden comments for this video. I've checked the settings on my browsers (tried several) and they appear to be locked down by the admin. this also affects phones. My daughter reports the same issue although when she goes off wifi or onto someone elses wifi it works fine. Also noted as I work from home certain applications and services no longer work for me (we use certain vpn etc but can't go into detail).

Currently on Fibre 65, although noted faster speeds are now available in this area as well. Tried connecting to the router and can see it fine but didn't want to change any settings and make it worse. Got another year on the contract but would be interested in faster speeds although really need to get issue fixed. Thanks

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Gliwmaeden2 — Sun, 06 Apr 2025 21:01:11 GMT

So several issues here, @NelBert7 :

1. That hub can easily be replaced as it has not received updates for some time.

2. The YouTube comments problem is relatively recent but is affecting several people and has been under investigation in recent days.

3. Wait for staff to respond to the above during the day.

Presumably this is FTTC that you have with the Fibre65 package as you have the Huawei hub.

There is a Fibre65 Full Fibre package that could use the Sagemcom Hub2 that you may well receive as the replacement for the Huawei - but be wary of changing packages mid-contract.

Unless Talktalk has proactively offered a free upgrade, there could be installation / admin fees added to your bill if you change contract mid term. You are still a long way off the window of opportunity for early renewal / upgrades etc.

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Gliwmaeden2 — Sun, 06 Apr 2025 21:13:03 GMT

@NelBert7, I'll move this to the Fibre section of the forum.

Please complete your community forum profile details for Talktalk staff to identify your account.

You need to add your Talktalk phone number or account number in Personal Information. Reach that area via your avatar/ name; settings etc. SAVE CHANGES.

Staff will respond during the day.

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Debbie-TalkTalk — Mon, 07 Apr 2025 06:30:51 GMT

Hi @NelBert7

I can send you a replacement router, please can you add your name and TalkTalk landline number to your Community Profile.

Thanks

Debbie

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

NelBert7 — Mon, 07 Apr 2025 15:59:16 GMT

Have just gone through and added phone number.

Please advise if this is enough.

Thanks

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Gliwmaeden2 — Mon, 07 Apr 2025 16:36:06 GMT

Staff will be back in the morning to follow up, @NelBert7.

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Debbie-TalkTalk — Tue, 08 Apr 2025 06:54:08 GMT

Hi @NelBert7

Thanks for updating your Community Profile 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Debbie

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

NelBert7 — Tue, 08 Apr 2025 08:09:24 GMT

Thought I had replied, have updated my details.

Please advise if not correct, apologies if you get this twice.

Thanks very much

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Debbie-TalkTalk — Tue, 08 Apr 2025 08:10:53 GMT

Hi @NelBert7

Thanks for updating your Community Profile 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Debbie

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

NelBert7 — Tue, 08 Apr 2025 18:42:35 GMT

thanks very much

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Debbie-TalkTalk — Wed, 09 Apr 2025 06:18:56 GMT

Hi @NelBert7

You're very welcome 🙂

Debbie

Re: Huawei-DG8041W router giving issues with Youtube and work as well as other internet options

Debbie-TalkTalk — Fri, 11 Apr 2025 07:24:03 GMT

Hi @NelBert7

Have you received the replacement router?