topic Re: Tv Hub in Fibre

Tv Hub

Scotia55 — Wed, 02 Apr 2025 17:36:50 GMT

I am currently on my third TV hub box is once again starting to freeze, pixelate and struggle to connect. I have done absolutely nothing to the box. Haven't moved it, unplugged it or changed it in any way. Unfortunately I've been down this road before as the 2previous boxes did exactly the same thing. Before they both failed and it looks like this one is doing the same.

Re: Tv Hub

Divsec — Wed, 02 Apr 2025 18:11:44 GMT

Hi @Scotia55 your post has been escalated, I'm sure you have tried all the usual, reboot etc.etc.

Re: Tv Hub

Karl-TalkTalk — Thu, 03 Apr 2025 06:59:56 GMT

Try a reset :

https://community.talktalk.co.uk/t5/Articles/TV-Box-Maintenance-Reset/ta-p/1429347

Thanks

Karl.

Re: Tv Hub

Scotia55 — Thu, 03 Apr 2025 13:38:09 GMT

So eventually found factory reset, let it run and has done nothing. This box, like the previous 2, is on the way out. Couple of wee videos of what it is

doing.

Re: Tv Hub

Karl-TalkTalk — Thu, 03 Apr 2025 13:40:57 GMT

did you try the full android reset from the link

Thanks

Karl.

Re: Tv Hub

Scotia55 — Thu, 03 Apr 2025 13:42:02 GMT

Sorry it won't upload videos apparently.

Re: Tv Hub

Karl-TalkTalk — Thu, 03 Apr 2025 13:43:18 GMT

The full android reset is a little different than the factory reset and will clear everything from the box, so is worth trying.

Karl.

Re: Tv Hub

Scotia55 — Thu, 03 Apr 2025 15:06:14 GMT

Hi Karl yes I did the android reset. Made not a bit of difference. It is now unwatchable. Pixelated, freezing. I have no idea why these boxes keep failing. I do not muck about with them, don't change anything. At a loss really because when they are working they are great. Does this one have to be replaced again?

Re: Tv Hub

Karl-TalkTalk — Fri, 04 Apr 2025 07:05:59 GMT

a replacement is on the way.

Thanks

Karl.

Re: Tv Hub

Scotia55 — Fri, 04 Apr 2025 09:49:29 GMT

Thank you Karl.

Re: Tv Hub

Karl-TalkTalk — Fri, 04 Apr 2025 09:54:16 GMT

You're Welcome 🙂

Regards

Karl

Re: Tv Hub

Karl-TalkTalk — Wed, 09 Apr 2025 10:47:27 GMT

Has the replacement hub arrived ok ?

Thanks

Karl.

Re: Tv Hub

Scotia55 — Wed, 09 Apr 2025 11:56:49 GMT

Hi Karl

Yes it has and I changed out the old one. Unfortunately the problem is still the same. Not at all sure what to do now. It's telling me tv signal is weak though there are no problems with the mast in this area. What do you suggest Karl?

Re: Tv Hub

Karl-TalkTalk — Wed, 09 Apr 2025 12:01:56 GMT

If you connect the aerial direct to the TV for a little bit, see if any of the channels are having issues.

Here in the north west , I'm seeing issues with BBC / ITV channel reception direct to TV.

Thanks

Karl.

Re: Tv Hub

Divsec — Wed, 09 Apr 2025 12:05:25 GMT

Hi Karl, quite high pressure here in Norfolk and across the country, often causes problems here.

I was wondering if @Scotia55 has a smart TV and if so how that behaves?

Forgive the intrusion

Re: Tv Hub

Scotia55 — Wed, 09 Apr 2025 12:22:54 GMT

I have a Toshiba smart tv. The one in attachment. Where do I find the signal strength exactly. Well hidden in this tv hub.

Re: Tv Hub

Divsec — Wed, 09 Apr 2025 12:30:15 GMT

Hi @Scotia55 and apologies for stepping on Karl's toes. If you simply plug in the TV antenna to the antenna socket on the TV rather than to TV box, either the pixelation and picture disturbance either will or won't appear.

Then try BBC iPlayer on the smart TV and see what that does.

Finally I don't know Toshiba TV menus but you should find signal strength somewhere in the manual tuning section?

Good luck.

Re: Tv Hub

Scotia55 — Wed, 09 Apr 2025 13:37:05 GMT

Hi no probs. Thanks for the input. Yeah I tried that but got a no signal. Thought I'd be clever and do a factory reset, again, now set up is finding no channels! Could it be my aerial? I went out and had a look at it but can't see any damage at all. I have a fire stick so can use that if stuck but it's a lot of faffing about. Should I have aerial checked?

Re: Tv Hub

nambuso-TT — Wed, 09 Apr 2025 13:40:30 GMT

Hi there Scotia55. I am sorry to hear that you are having issues with your services. Just to confirm other devices are working okay?

Re: Tv Hub

Scotia55 — Wed, 09 Apr 2025 14:05:54 GMT

Hi yes just tried Prime, fire stick and bbc iplayer. All are working fine. When I did a factory reset it found no channels at all on Freeview. Is it the aerial? Had a look at it and can't see any damage at all. At a bit of a loss since this tv hub is brand new. However, when I first connected it, the same issues were there. Freezing, pixallation and interference with picture.