topic Re: Equipment update in Fibre

Equipment update

MarkHarrison — Thu, 10 Apr 2025 15:10:33 GMT

Hello, I received an email on the 20th March saying 'Your devices are currently working and will continue delivering your WiFi and service as normal, however they are no longer supported by the manufacturer with software and security updates.' I would like to know whether my router is secure or not and whether I need to receive a new router. Thank you.

Re: Equipment update

Divsec — Thu, 10 Apr 2025 15:15:43 GMT

Hi @MarkHarrison which router do you have?

The email is a generic message sent to all older router users and prompted by ofcom requiring ISP to advise users of firmware update changes.

New threats and exploitations emerge daily so a definitive answer to your question will only ever be probably.

Your post has been escalated for an "official" response.

Re: Equipment update

MarkHarrison — Thu, 10 Apr 2025 16:50:39 GMT

DG8041W

Re: Equipment update

Divsec — Thu, 10 Apr 2025 17:07:58 GMT

Thanks for that Mark, the info will help the team. I'm assuming it is performing well at the moment?

Re: Equipment update

MarkHarrison — Thu, 10 Apr 2025 17:22:11 GMT

Yes, the router is performing fine.

Re: Equipment update

Chris-TalkTalk — Fri, 11 Apr 2025 06:34:36 GMT

Hi Mark,

Please see the following help article - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

It's fine to continue using the router for the time being and we'll be in touch with you soon with further details

Chris