topic Re: New Router in Fibre

New Router

Graciedog — Sat, 12 Apr 2025 11:17:57 GMT

Would it be possible to get a replacement router as for the last few months I have been having drops in network. The white light stays on constantly but both WiFi and LAN across multiple devices. This has made watching anything streamed a daily battle to get to the end of a program or film without it freezing. Only fix has been to turn it off for 20mins and then try again which seems to solve it for a short while. Current router is now quite old and son in law who is in IT said it has to be the router so if you provide a replacement I would greatly appreciate it.

Re: New Router

KeithFrench — Sat, 12 Apr 2025 11:47:51 GMT

Which make/model of router do you have?

Re: New Router

Graciedog — Sat, 12 Apr 2025 15:05:27 GMT

Hi Keith

it’s the sagemcom TalkTalk WiFi hub

Maureen

Re: New Router

KeithFrench — Sat, 12 Apr 2025 15:11:11 GMT

Hi @Graciedog

That has narrowed it down to one of three routers. Is it the FAST5364, the FAST5464, or the very latest WiFi Hub 3. There should be a label on the back.

Re: New Router

Graciedog — Sat, 12 Apr 2025 15:11:14 GMT

Fast5364

Re: New Router

KeithFrench — Sat, 12 Apr 2025 15:14:42 GMT

Hi @Graciedog,

That's perfect. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: New Router

Graciedog — Sat, 12 Apr 2025 15:16:58 GMT

Thank you KeithFrench will wait and see what they can do for me.

Re: New Router

Debbie-TalkTalk — Mon, 14 Apr 2025 08:53:10 GMT

Hi @Graciedog

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

Re: New Router

Graciedog — Tue, 15 Apr 2025 17:40:59 GMT

Thank you Debbie, looking forward to it arriving and hopefully it will solve my issues.

Maureen

Re: New Router

Debbie-TalkTalk — Wed, 16 Apr 2025 06:17:35 GMT

Hi Maureen @Graciedog

No problem 🙂

Please let us know how you get on.

Thanks

Debbie