topic Re: Need new Router in Fibre

Need new Router

Graeme8 — Mon, 14 Apr 2025 20:13:23 GMT

I have a never ending problem with buffering on my SKY Q Box. Rebooting the Router resolves the problem for a short time but it keeps recurring.

This has been investigated multiple times with various promises of resolution including 2 Router replacements.
I have no problem with my Download Speed to the Router.

I was concerned about the location of the Router and have made the effort to relocate it to a better position but that has not helped.
The SKY Q Box only uses the 2.4Ghz Band and I don’t seem to have a problem with the 5Ghz Band

Having read similar comments about this I request that you once again send me a New Router.

Under the circumstances, would it be possible to supply an updated Router instead of just replacing the Router with the same type? Thank you.

Re: Need new Router

Divsec — Tue, 15 Apr 2025 05:47:03 GMT

Hi @Graeme8 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

It would also help to know which router you currently have?

Re: Need new Router

Debbie-TalkTalk — Tue, 15 Apr 2025 05:49:29 GMT

Hi @Graeme8

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send you a replacement router.

Thanks

Debbie

Re: Need new Router

Graeme8 — Tue, 15 Apr 2025 12:55:57 GMT

That’s my details updated and the Router Type is SAGEMCOM FAST 5364-3, T8

As I indicated this will be my 3rd new Router so I would appreciate if you could perhaps replace it with a newer type if this is possible.

Thank you

Graeme8

Re: Need new Router

Graeme8 — Tue, 15 Apr 2025 12:57:37 GMT

Thank you so much for your prompt and helpful reply Debbie.

That’s my details updated now.

Thanks again

Graeme

Re: Need new Router

Karl-TalkTalk — Tue, 15 Apr 2025 13:00:39 GMT

I'll get a router out to you now.

Thanks

Karl.