topic Re: Sagecom Fast5364-3-T8 Router Needs Replacing in Fibre

Sagecom Fast5364-3-T8 Router Needs Replacing

giggsy123 — Tue, 15 Apr 2025 23:07:43 GMT

Hi, i’ve had intermittant (few minutes) ‘no internet’ connection issues over the last week or so before tonight, whereby its gone completely. When trying to log into the router, i get ‘Communication Error with the gateway’. Solid otsnge light on the front. No firmware version is being displayed on the login page. I’ve tried resetting the router (30secs with pin) but nothing happens. It only responds to a power off. Reading various other posts, it appears to be a common issue in recent mths? I’ve had the router a number of years without issue. I’ve done the online checks for my line etc and the talk talk tools are showing no issues. Can a replacement router be sent out to me please?

Re: Sagecom Fast5364-3-T8 Router Needs Replacing

Debbie-TalkTalk — Wed, 16 Apr 2025 06:52:03 GMT

Hi @giggsy123

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

Re: Sagecom Fast5364-3-T8 Router Needs Replacing

giggsy123 — Wed, 16 Apr 2025 09:07:55 GMT

Thankyou for the quick response. Hopefulky the replacement will resolve the issue.

Re: Sagecom Fast5364-3-T8 Router Needs Replacing

Debbie-TalkTalk — Wed, 16 Apr 2025 09:23:28 GMT

Hi @giggsy123

No problem. Please let us know how you get on.

Debbie 🙂

Re: Sagecom Fast5364-3-T8 Router Needs Replacing

giggsy123 — Mon, 21 Apr 2025 21:38:57 GMT

Hi there. I’ve received the new router. Connected it all up and everything working again. Thanks for the help and quick turnaround in sorting a replacement, its much appreciated!

Re: Sagecom Fast5364-3-T8 Router Needs Replacing

Karl-TalkTalk — Tue, 22 Apr 2025 07:08:14 GMT

Glad the new router helped.

Karl.