topic Fibre65 with Digit Voice - upgrade from Fast Broadband, needing to keep exisiting telephone number in Fibre

Fibre65 with Digit Voice - upgrade from Fast Broadband, needing to keep exisiting telephone number

markgw917 — Wed, 16 Apr 2025 12:20:38 GMT

I have an order for F65 with Digital Voice in progress. However, after registering "MyAccount" for the new service, the listed telephone number is different to the current number used with the copper landline.
How do I ensure that the exisitng number is ported to the new F65 service so that there is no disruption caused to us?

Re: Fibre65 with Digit Voice - upgrade from Fast Broadband, needing to keep exisiting telephone numb

KeithFrench — Wed, 16 Apr 2025 12:26:44 GMT

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, Full Fibre account number in the TalkTalk Phone or Account number box and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Fibre65 with Digit Voice - upgrade from Fast Broadband, needing to keep exisiting telephone n...

Arne-TalkTalk — Mon, 21 Apr 2025 08:32:36 GMT

Hi markgw917

The order looks like a new line and I cannot see a request to transfer the number.

I would suggest calling and asking to speak to the full fibre team, to see if they can add the transfer to the current order, alternatively the order will need to be stopped and placed again

Sorry for any inconvenience caused