topic Re: New router needed in Fibre

New router needed

NewUser86 — Tue, 15 Apr 2025 19:19:39 GMT

My Sagemcom-FAST5364 router is constantly dropping connections. Speed tests when it works is ok but then connection drops. I've had the router for around 4 years or so. Please may I get a new one?

I don't know how else to ask. The chat bot just went around in circles then ignored me.

Re: New router needed

Divsec — Tue, 15 Apr 2025 20:04:50 GMT

Hi @NewUser86 your post has been escalated and you should hear soon. In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: New router needed

Debbie-TalkTalk — Wed, 16 Apr 2025 06:49:02 GMT

HI @NewUser86

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

Thanks

Debbie

Re: New router needed

NewUser86 — Thu, 17 Apr 2025 07:23:05 GMT

Thanks I've added that information to my profile

Re: New router needed

Debbie-TalkTalk — Thu, 17 Apr 2025 07:30:23 GMT

Hi @NewUser86

Thanks for updating your Community Profile 🙂

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Debbie