topic Re: Renewal and Routers in Fibre

Renewal and Routers

stephen54 — Thu, 17 Apr 2025 20:50:02 GMT

Hi,

A few weeks ago I was sent an email saying my router has reached the point where it will receive no further updates.

Yesterday I received an email with details about renewing my contract.

If I renew my contract for 24 months, will I get a new router?

Regards

Re: Renewal and Routers

fr8ys — Thu, 17 Apr 2025 21:31:12 GMT

Not automatically I believe. They will be replaced at some stage.

Are you experiencing any issues at the moment?

You are though, in the staffs queue for them to look into this for you.

Re: Renewal and Routers

stephen54 — Fri, 18 Apr 2025 07:09:19 GMT

Thanks.

Re: Renewal and Routers

nomfezeko-TT — Fri, 18 Apr 2025 07:29:25 GMT

Hi @stephen54 , thank you for reaching out to us, we are always happy to help, and we will look into this for you. Just to check, are you having any issues on your end regarding your broadband services at the moment?

-Fez.

Re: Renewal and Routers

stephen54 — Fri, 18 Apr 2025 07:37:47 GMT

Hi @nomfezeko-TT ,

I am not having any problems, as far as I can tell.

I was just trying to find out whether I got a new router on renewal (as I had the email saying my current router was no longer supported), before deciding whether to renew my contract with Talk Talk.

Regards,

Steve

Re: Renewal and Routers

nomfezeko-TT — Fri, 18 Apr 2025 07:58:22 GMT

Let us have a look into the account so I can be able to advise you further, we will send a Private Message so we can discuss this with you.

Fez.