topic Re: Signing in to Community in Fibre

Signing in to Community

stephen54 — Fri, 18 Apr 2025 07:58:08 GMT

Hi,

I have been trying to log in to the Community for a couple of days now and am having no luck when using Chrome on an iPad 10.

The iPad is up to date, as is Chrome. I have cleared the Cache and Cookies and the problem remains.

What happens is;

I enter my email address, hit return and instead of getting the access code entry screen, authentication flashes up, then the email address entry screen reappears.

Opera, Firefox and Safari works fine.

Any ideas?

Regards,

Steve

Re: Signing in to Community

Karl-TalkTalk — Fri, 18 Apr 2025 12:27:35 GMT

Thats a strange one. Are you able to sign in to My Account with Chrome and use the link for community from there ?

Thanks

Karl.

Re: Signing in to Community

stephen54 — Fri, 18 Apr 2025 14:43:27 GMT

Hi @Karl-TalkTalk ,

Thanks for the reply.

I’ve just logged into My Account and selected Help. It took me straight to the Community page. On tapping Community my avatar appeared and everything was there.

I’ve also double checked by trying to login directly to Community again and the problem is still there.

I have since tried logging directly in to Community from my PC on Chrome and am getting exactly the same result.

Regards,

Steve

Re: Signing in to Community

AllyM — Sun, 20 Apr 2025 18:08:26 GMT

@Karl-TalkTalk , It looks like exactly the same fault symptoms as I posted about here:

Re: Community forum login - TalkTalk Help & Support

Seems to be an intermittent fault.

Logging in to MyAccount first always seems to work ok.

Re: Signing in to Community

stephen54 — Sun, 20 Apr 2025 18:28:39 GMT

Hi @Karl-TalkTalk ,

Thanks for the update.

You’re right it’s exactly the same, unfortunately it is still happening.

Don’t know if you saw my last post, but it does the same on a PC.

Just tried it on my Android phone - again, the same result.

Regards

Re: Signing in to Community

stephen54 — Sun, 20 Apr 2025 19:07:19 GMT

Hi @AllyM ,

Forgot to add you to my reply to Karl-TalkTalk.

Thanks for the update.

You’re right it’s exactly the same, unfortunately it is still happening.

Don’t know if you saw my last post, but it does the same on a PC.

Just tried it on my Android phone - again, the same result.

Regards

Re: Signing in to Community

Karl-TalkTalk — Mon, 21 Apr 2025 13:14:02 GMT

OK, this has previously been flagged to our Community Manager.

Karl.

Re: Signing in to Community

stephen54 — Mon, 21 Apr 2025 15:01:58 GMT

Hi @Karl-TalkTalk ,

Thanks for that info.

For the time being it seems to be working. Just logged in on my PC.

Thanks for the help,

Regards

Re: Signing in to Community

AllyM — Mon, 21 Apr 2025 15:20:34 GMT

@stephen54 ,

As far as I've found, it it very intermittent. One day it may work, the next day it may not.

Re: Signing in to Community

stephen54 — Mon, 21 Apr 2025 20:42:10 GMT

Hi @AllyM @Karl-TalkTalk ,

That’s what I’m finding. It worked a few hours ago, then I’ve come to comment on your posts and it’s failing again….

Looks like it’s pot luck for the time being.

Regards,

Re: Signing in to Community

Karl-TalkTalk — Tue, 22 Apr 2025 07:17:26 GMT

i'll flag this.

Karl.

Re: Signing in to Community

stephen54 — Tue, 22 Apr 2025 10:12:14 GMT

Hi @Karl-TalkTalk

Thank you.

Regards