topic Re: No Internet, Router not picking up DHCP address in Fibre

No Internet, Router not picking up DHCP address

Eve_north — Sat, 19 Apr 2025 08:52:55 GMT

I woke up today without internet connection, the phone landline works but I have tested the line on TalkTalk website it says there's a problem with their network.

I have tried to factory reset the router twice and turned it off multiple times while leaving it turned off for over an hour, nothing seem to have worked the router light is remaining solid orange.

I'm wondering if this is just me or if there's a problem in my area. I'm in London NW10 area with Fibre65 FTTC connection.

Thank you.

Re: No Internet, Router not picking up DHCP address

fr8ys — Sat, 19 Apr 2025 09:35:30 GMT

According to the service dashboard there are no reported issues.

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Staff here only work Monday to Friday and given it's Easter may not get back to you until Tuesday.

I'd suggest you phone or use chat to get the issue reported.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Good luck.

Re: No Internet, Router not picking up DHCP address

Eve_north — Sat, 19 Apr 2025 11:27:33 GMT

Ignore this thread.

I called there was a problem with my local exchange, it has been sorted now.

Re: No Internet, Router not picking up DHCP address

fr8ys — Sat, 19 Apr 2025 12:33:58 GMT

Thats good it's sorted.

Thank for letting us know.

Re: No Internet, Router not picking up DHCP address

Karl-TalkTalk — Mon, 21 Apr 2025 07:08:11 GMT

As long as all is OK, thats all that matters 🙂

Karl