topic Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support. in Fibre

My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Karlos1182 — Tue, 15 Apr 2025 17:53:53 GMT

My 5+ year old faulty router needs replacing...Suggested by online TT tech support.

I have a Fibre 65 account which has been producing 65 mbp & 18 mbp for 5 years, but now the Upload speed has dropped from 18mbp to 4.4 mbp and won't recover with a restart or factory reset! So on my recent online & phone consultations & tests with your Tech support, they thought that it was probably an age/usage problem with my old Router! Therefore, could someone in support here please send me a latest replacement router? I would of course be willing to return my old one!

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Divsec — Tue, 15 Apr 2025 20:06:20 GMT

Hi @Karlos1182 your post has been escalated and you should hear tomorrow.

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Debbie-TalkTalk — Wed, 16 Apr 2025 06:45:56 GMT

Hi @Karlos1182

I'm sorry to hear this.

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Karlos1182 — Sat, 19 Apr 2025 22:24:30 GMT

Thanks Debbie for the very quick replacement of my Router...But unfortunately it has made No difference to my Upload speed!

Which is still very low at 4.5 mbps...when I used to get 18mbps!

I am on a Fibre 65 account, and my Download speed remains good at 66 mbps...but my upload speed has decreased for over 2 weeks!

Despite TT support online & phone help & diagnoses and the new router...Could you please get a physical Engineer to fix this??

Thanks for your help,

Karl Ferris

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Gliwmaeden2 — Sat, 19 Apr 2025 22:39:55 GMT

Staff will respond after Easter, @Karlos1182.

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Karl-TalkTalk — Mon, 21 Apr 2025 09:14:49 GMT

I've requested a profile reset via Openreach to see if this helps. I'll check the request shortly.

Karl

Re: My 5+ year old faulty router needs replacing...Suggested by online & phone TT tech support.

Karl-TalkTalk — Mon, 21 Apr 2025 09:20:31 GMT

profile has been reset and upload speed has improved.

Please retest.

Karl