topic Re: fibre broadband in Fibre

fibre broadband

Geeman## — Wed, 23 Apr 2025 16:36:39 GMT

having received a letter re annual price increase it also informed that my router would no longer accept updates or security issues due to age . I chatted with talktalk - computor / 3 agents /2 departments - all asking to repeat myself over and over till I ended conversation advising pass details on to appropriate ombudsman etc etc .

My point was

surely Talk talk should replace my router if out of date as we have a contract ? If the current one no longer accepts updates , how do I know I am getting my contract honoured? Router

Re: fibre broadband

ferguson — Wed, 23 Apr 2025 16:39:25 GMT

As long as your connection is still working there is nothing to worry about. The notification is a regulatory requirement.

Re: fibre broadband

Karl-TalkTalk — Thu, 24 Apr 2025 06:42:48 GMT

Hi @Geeman##

Is your router model listed here - https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

Thanks

Karl.