topic Broadband problems for one month in Fibre

Broadband problems for one month

Tommyg2 — Fri, 25 Apr 2025 17:28:57 GMT

I have had problems with my broadband for one month. The connection will drop a few times each day, sometimes for hours at a time. I have had 2 separate engineer visits, and received a new router. The issues still haven’t been fixed. I’m currently without any internet for 6 hours, which is problematic when you work from home.

I’ve been informed that I would have to pay to exit my contract, because it has been less than a month since I reported the issues. However, I have text messages from talktalk going back over a month informing me of network issues impacting my connection.

Could I please exit my contract without any fees? I can’t wait another 2 weeks without any broadband.

Re: Broadband problems for one month

fr8ys — Fri, 25 Apr 2025 17:38:32 GMT

Staff here are unable to get involved in contract negotiations or disputes.

You will need to speak to the loyalty team to do this.

Staff here can look into your connection issues but they are not back here until Monday as the forum is normal office hours.

Changing suppliers may well not work either as they will also rely on the OpenReach network and if this is a network issue will need to be fixed for any ISP provider.

You would also be best to phone to get the ball rolling to get this fixed in the quickest time.

Try phoning 0345 172 0088

Opening Hours can be found here - https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#

If you wish this to be looked i to on the forum you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Broadband problems for one month

siphosethu-TT — Mon, 28 Apr 2025 08:19:12 GMT

Hi there Tommyg2, if it's not a problem with you I would like to take you through a few checks so we're able to fix this.

Re: Broadband problems for one month

Tommyg2 — Tue, 29 Apr 2025 05:47:12 GMT

Yes, that would be helpful, as I’m still having issues.

thanks

Re: Broadband problems for one month

sabelo-TT — Tue, 29 Apr 2025 07:10:01 GMT

We will be on it @Tommyg2,

In the meantime, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Thanks