topic Re: Hub 2 constantly blinking orange for 1 week in Fibre

Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 11:52:30 GMT

Hi,

My Hub 2 has been constantly blinking orange for a week, I have no internet connection.

I have restarted my router numerous times and also reset it with a pin too.

I have reached out to TalkTalk support and they insist nothing is wrong with my connection.

It just constantly switches from slow blinking to fast blinking orange. The router SSID doesn’t appear in my wifi connection either.

Re: Hub 2 constantly blinking orange for 1 week

fr8ys — Mon, 28 Apr 2025 12:16:15 GMT

Hi,
You are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 12:27:52 GMT

Hi there neerajmorar. I am very sorry to hear that you are having issues with your internet. I will run checks for you to determine the cause of the issue. Please confirm if you are messaging us from home, where the TalkTalk services are installed. Thanks

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 12:29:45 GMT

Hi nambuso - that’s right, I’m messaging from home

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 12:34:03 GMT

This has been done, thanks

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 12:40:23 GMT

I will need to this with you once more and try to get to the bottom of this issue. Could you please check your TalkTalk Internet access for me now and let me know if it works?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 12:42:13 GMT

No difference, it's still switching between slow and fast blinking orange

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 12:49:51 GMT

Thanks for letting me know. Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 12:54:39 GMT

No I do not, thanks

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 12:56:29 GMT

Thank you very much. Openreach has a dedicated team to deal with vulnerable customers, and these are identified as Emergency Welfare Cases. An Emergency Welfare Case is where the customer has a life-threatening illness and applies to repair cases that have a total loss of service In-life or in a provisioned state that requires the urgent restoration of service.

Will you or anyone who lives with you be able to contact emergency services while your services remain impacted?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 12:58:51 GMT

Yes we can all connect to emergency services still if needed

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 13:00:37 GMT

Perfect! so if I go through the notes, the last time you spoke to us, we identified that you're using a WiFi Hub - FAST5464 router, can you please tell me if this is still correct?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 13:02:19 GMT

Yes that's correct

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 13:03:59 GMT

Thanks for confirming. You should be able to see the power light on the front of the router.

If this light is on, your router is receiving power.

Just to verify, is the router currently powered on?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 13:07:52 GMT

Yes it's powered on

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 13:08:46 GMT

Okay no worries, thank you very much for checking for me:)

Are you able to make and receive telephone calls on your TalkTalk telephone line?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 13:11:05 GMT

I do not have a landline to test this

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 13:12:11 GMT

Alright, that's not a problem. Have there been any recent changes in your home that could have impacted your service?

For example - new or replacement equipment, building work on the premises or damage to any wiring in or around the home?

Re: Hub 2 constantly blinking orange for 1 week

neerajmorar — Mon, 28 Apr 2025 13:13:47 GMT

There's been neither of those

Re: Hub 2 constantly blinking orange for 1 week

nambuso-TT — Mon, 28 Apr 2025 13:14:48 GMT

A line test has not identified an issue outside your premises. As you've not made any changes before this issue started, the next step is to look at the router.

I'll guide you through the router checks - ensuring it's up to date and addressing any potential temporary issues that could have caused the disconnection from the Internet.

If these steps don't resolve the issue then I'll look at other potential causes.