topic Replacement router in Fibre

Replacement router

DeniseS1 — Tue, 29 Apr 2025 13:50:48 GMT

I have an old Huawei HG633 router as I've been with Talktalk for many years. I've been told it's out of support and I've also had problems with speed and with the Internet, wireless and ethernet lights continually flashing, and my TV streaming often glitching. I'm now on a Fibre 35 contract. Shouldn't I have been upgraded to a new router ?

Re: Replacement router

ferguson — Tue, 29 Apr 2025 14:00:35 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.

Re: Replacement router

kanya-TT — Wed, 30 Apr 2025 09:41:55 GMT

Hey there, Denise. Let's have you a look into this for you. Please notify you are ready to start checks.

Kanya