topic Re: Previously accessed websites now blocked after getting new router in Fibre

Previously accessed websites now blocked after getting new router

Raintown — Wed, 30 Apr 2025 20:30:37 GMT

Hi community, we received a replacement router last week which was installed by an engineer after losing all our wifi. However, I now can't access previously accessed websites. For example, I need access to the Open Universities open learn website but regardless of which browser I use, I cannot access it. However, if i use 4g on my phone, there is no problem. What is going on? I have tried 5 different devices and a couple of different browsers but no luck. Any advice?

Re: Previously accessed websites now blocked after getting new router

fr8ys — Wed, 30 Apr 2025 20:37:19 GMT

Which router have you been sent so we can offer more specific advice?

Re: Previously accessed websites now blocked after getting new router

Raintown — Wed, 30 Apr 2025 22:23:06 GMT

This is the router I have....

This one and it appears to be working

Re: Previously accessed websites now blocked after getting new router

fr8ys — Thu, 01 May 2025 06:23:16 GMT

Ok thanks,

Only thing I can offer at this stage is if you use pop up blockers or add blockers try turning them off on an affected site.

You could try changing DNS servers to Google. Use 8.8.8.8 and 8.8.4.4.

If that does not work I shall leave it for staff to look into further.

Re: Previously accessed websites now blocked after getting new router

Philile-TT — Thu, 01 May 2025 12:52:09 GMT

Hello @Raintown have you tried to do as advised by @fr8ys ? Are you now able to access the sites?

Re: Previously accessed websites now blocked after getting new router

Raintown — Thu, 01 May 2025 17:53:59 GMT

Just in from work. Will give it a try and let you know 🤞

Re: Previously accessed websites now blocked after getting new router

Raintown — Thu, 01 May 2025 19:27:52 GMT

@fr8ys @Philile-TT changing the DNS settings worked perfectly and I can now access the required sites. Thanks so much for your help 👏

Re: Previously accessed websites now blocked after getting new router

fr8ys — Thu, 01 May 2025 19:34:21 GMT

@Raintown that's good news.

Pleased to have been of help.