https://community.talktalk.co.uk/t5/Fibre/All-TalkTalk-and-NO-Action/m-p/3109596#M401233 <P>I was without broadband for 4 weeks, its back now since 15th March. All TalkTalk's own fault. I have received NO formal appology from them for this total loss, NO refund even though I continued paying them and NO remuneration which I was told would be automatic within 30 days. Since 14th Feb I have spoken to or communicated with around 15 TalTalk personnel whilst being forced through their agonizing support system . During the down time I had to communicate with them using mobile data which I had to pay extra for and was online with them for 12 hours or more in total. The latest thing is I was told that I would get a call from their Backend Team within 3 days. That was a week ago!</P><P>Is anyone else suffering like I am?</P><P>TalkTalk, WHEN am I going to get what is due to me? Is this how you are going to treat what I call a LOYAL customer of 15 years? SHAME on you.</P> Thu, 01 May 2025 10:50:14 GMT Schistereo 2025-05-01T10:50:14Z https://community.talktalk.co.uk/t5/Fibre/All-TalkTalk-and-NO-Action/m-p/3109596#M401233 <P>I was without broadband for 4 weeks, its back now since 15th March. All TalkTalk's own fault. I have received NO formal appology from them for this total loss, NO refund even though I continued paying them and NO remuneration which I was told would be automatic within 30 days. Since 14th Feb I have spoken to or communicated with around 15 TalTalk personnel whilst being forced through their agonizing support system . During the down time I had to communicate with them using mobile data which I had to pay extra for and was online with them for 12 hours or more in total. The latest thing is I was told that I would get a call from their Backend Team within 3 days. That was a week ago!</P><P>Is anyone else suffering like I am?</P><P>TalkTalk, WHEN am I going to get what is due to me? Is this how you are going to treat what I call a LOYAL customer of 15 years? SHAME on you.</P> Thu, 01 May 2025 10:50:14 GMT https://community.talktalk.co.uk/t5/Fibre/All-TalkTalk-and-NO-Action/m-p/3109596#M401233 Schistereo 2025-05-01T10:50:14Z https://community.talktalk.co.uk/t5/Fibre/All-TalkTalk-and-NO-Action/m-p/3109674#M401245 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.talktalk.co.uk/t5/user/viewprofilepage/user-id/428640">@Schistereo</a></SPAN>, thank you for reaching out to us. We sincerely apologize for the experience you've had; this is not the level of service we strive to provide.</P> <P>We would like to investigate this matter further to ensure it is resolved promptly. In the meantime, please take a moment to review our compensation policy in the help article provided below.</P> <P>&nbsp;</P> <P><A href="https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583" target="_blank">About your auto compensation credit</A></P> <P>&nbsp;</P> <P>Thanks,&nbsp;</P> <P>-Fez.&nbsp;</P> Fri, 02 May 2025 08:22:51 GMT https://community.talktalk.co.uk/t5/Fibre/All-TalkTalk-and-NO-Action/m-p/3109674#M401245 nomfezeko-TT 2025-05-02T08:22:51Z