topic Re: Replacement router request in Fibre

Replacement router request

jag25 — Fri, 02 May 2025 07:10:30 GMT

Hi I have had a email from talk talk saying my router is no longer supported, so with safety in mind, can I get a replacement router? I have checked and the router is on list HG635 huawei

Re: Replacement router request

Philile-TT — Fri, 02 May 2025 07:37:49 GMT

Good morning @jag25 I will look into this for you.

Re: Replacement router request

Philile-TT — Fri, 02 May 2025 08:17:29 GMT

@jag25 Please provide a screenshot of the email.

Re: Replacement router request

jag25 — Fri, 02 May 2025 08:21:48 GMT

Do I post that here?

Re: Replacement router request

Philile-TT — Fri, 02 May 2025 09:04:04 GMT

Yes, just the message part, no need to show your personal details try crop that out, if possible, if you are unable to do it, no worries we can continue.

Re: Replacement router request

jag25 — Fri, 02 May 2025 09:13:08 GMT

Sorry I can’t do it, the email relates to the following article on your website

TELECOMS SECURITY ACT: UNSUPPORTED DEVICES

Re: Replacement router request

Philile-TT — Fri, 02 May 2025 09:36:58 GMT

Thank you. I have ordered a new router for you it will be delivered in the 3-5 working days.

Re: Replacement router request

jag25 — Fri, 02 May 2025 10:05:47 GMT

Thank you. I trust there will be no charge? And what do I do with the old router, do I need to return it?

Re: Replacement router request

Philile-TT — Fri, 02 May 2025 12:23:17 GMT

Yes, there will be no charge. You will need to return the old router you will receive a prepaid bag.