topic Re: Replacement Router request in Fibre

Replacement Router request

pauldnb — Fri, 02 May 2025 11:20:18 GMT

Hi,

I would like to request a router replacement I believe mine is 'EchoLife DG8041W' the front LEDs have stopped working.

Re: Replacement Router request

sabelo-TT — Fri, 02 May 2025 11:38:11 GMT

Hello there @pauldnb, thank you for making us aware of this issue as I do apologise for any inconvenience that this may have caused.

Just to double check on something, have you tried unplugging and re-plugging in your router power cable from your master socket? Also, besides the LED router lights, is your connection affected in any way because of the issue at hand with your router?

Re: Replacement Router request

pauldnb — Fri, 02 May 2025 11:43:46 GMT

I tried that with the unplugging/replugging doesnt change anything, I get some buffering than normal dont know why it happens around midnight though and have to reboot to get it started again, havent added anymore devices than what we been using for years.

Re: Replacement Router request

pauldnb — Fri, 02 May 2025 13:17:56 GMT

wonder if you can do a line check/router test to see if there is anything going on in the background with it, its buffering almost daily

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 08:29:27 GMT

Are you currently at home?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 13:54:16 GMT

Yes, I am home now.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:24:53 GMT

I just need to confirm, is the connection buffering or dropping from time to time?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 15:28:00 GMT

its both, sometimes just the Wifi goes off other times it affects everything and I have to turn off router for 20sec and reboot for it to work again. I had to reboot it again over the weekend.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:34:34 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 15:36:17 GMT

No nothing like that here.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:37:51 GMT

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 15:39:51 GMT

Yeah Everywhere, we have devices on Wifi downstairs and upstairs.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:40:43 GMT

I can see that your broadband connection is stable and there are no issues showing on the line.

The broadband connection covers the physical cabling into your home and the router from outside your premises, so as that is working the issue you're experiencing is likely to be due to a WiFi problem, or other issue in your home.

I can guide you through checks which should help identify the issue and resolve if possible.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:41:03 GMT

I'll need you to perform some checks. Can you tell me what type of device you are using when you experience problems?

If the problem you're experiencing is affecting more than one device, what's the main device you can use for testing?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 15:49:26 GMT

my Wife on the console which is upstairs, usually happens while streaming on Disney+, Youtube but I also have a console downstairs on Wifi too, watching different apps Prime/Youtube/NOW .. then ipad and phone from kids.

so yeah I can check on any of those, cause their the main thing that gets used daily.

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:54:45 GMT

Can we use your smartphone?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 15:55:39 GMT

sure. what needs to be done?

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 15:56:48 GMT

Do you know the type of Operating System is in use on your Smartphone?

Re: Replacement Router request

pauldnb — Tue, 06 May 2025 16:00:35 GMT

yeah IOS. 18.4.1 we have iphone 16

Re: Replacement Router request

Philile-TT — Tue, 06 May 2025 16:01:57 GMT

Are you:
1. Unable to connect a device to WIFI
2. Having problems with a device already connected?
Please confirm by replying back 1 or 2