topic Re: Instability and poor internet speed since using new router replaced by talktalk in Fibre

Instability and poor internet speed since using new router replaced by talktalk

nelco — Thu, 08 May 2025 07:48:21 GMT

My router was replaced by talktalk some months ago and since then my connection is not stable with dropped connections and the speed that I am getting is at best 9MB and usually just 7MB. Please advice as the router settings may need resetting ? Thanks.

Re: Instability and poor internet speed since using new router replaced by talktalk

KeithFrench — Thu, 08 May 2025 08:57:23 GMT

Hi @nelco

Please can you elaborate by answering these few questions:-

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)?
2. What package are you on?
3. What is the speed shown in the internet area of the router's dashboard when you log into it?
4. If you have any wired connections, are they affected in the same way as wireless ones?

Re: Instability and poor internet speed since using new router replaced by talktalk

nelco — Thu, 08 May 2025 10:32:47 GMT

Dear Keith,

1. What make/model of router do you have (if this is a TalkTalk router, these details will be on a label on the rear or underside of it)? It's their new router FAST 5364-3.TB. I had the old router which stopped working and this new one was replaced in Jan 2024. Previously used to have around 14-15 MB speed.
2. What package are you on? Fibre-35 package
3. What is the speed shown in the internet area of the router's dashboard when you log into it? 20 MB
4. If you have any wired connections, are they affected in the same way as wireless ones? I am testing the speed using the wired connection on my desk top. Best speed so far 8 MB!!!

After a number of attempts ringing an automated talktalk support line; it appears that they have opened my case unresolved! Any tips that you have will be most welcome. Many thanks again.

Re: Instability and poor internet speed since using new router replaced by talktalk

KeithFrench — Thu, 08 May 2025 10:35:51 GMT

Hi @nelco

Before trying a replacement router:-

Have you tried replacing the Ethernet cable between your PC & router?
Have you tried connecting the router to a different port on the router?

Re: Instability and poor internet speed since using new router replaced by talktalk

kanya-TT — Thu, 08 May 2025 12:35:47 GMT

Hey there, @nelco, if you still having issues, please let us know, we can run checks for you.

Kanya

Re: Instability and poor internet speed since using new router replaced by talktalk

nelco — Thu, 08 May 2025 15:46:46 GMT

Thanks Kanya; now I am getting the speed as expected reaching up to 19 Mb as per previously, many thanks again for your assistance. Much appreciated.

Re: Instability and poor internet speed since using new router replaced by talktalk

nelco — Thu, 08 May 2025 15:48:40 GMT

Thanks Keith. Sorted now as I think Kanya from their IT assisted following our postings. Much appreciated.

Re: Instability and poor internet speed since using new router replaced by talktalk

kanya-TT — Thu, 08 May 2025 15:54:49 GMT

Thank you Nelco. and you are welcome anytime.

Kanya