topic Constant Connection Drops - Router firmware SG4K100208 in Fibre

Constant Connection Drops - Router firmware SG4K100208

CourtzMcghee — Sat, 10 May 2025 17:11:52 GMT

Hi there and hopefully you can help.
I've noticed for the past couple of months that my internet connection seems to drop out multiple times everyday for about 5/6 seconds and it has been a frustrating experience.
Looking through the forums here, I have noticed that some people have been experiencing the same issue and I have noticed it it possibly has something to do with the latest router firmware update SG4K100208
Is it possible to have the firmware rolled back to a more stable version, as this problem only started occurring
Thank you

Re: Constant Connection Drops - Router firmware SG4K100208

ferguson — Sat, 10 May 2025 17:33:13 GMT

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind that they won't be back online until Monday.

Re: Constant Connection Drops - Router firmware SG4K100208

Philile-TT — Mon, 12 May 2025 08:22:43 GMT

Hi @CourtzMcghee I will need to conduct diagnostics tests on your router, just checking if you did not call in maybe during the weekend?