topic Re: Better the devil you know? in Fibre

Better the devil you know?

UITA23! — Thu, 15 May 2025 08:12:59 GMT

HELLO AGAIN, THIS IS A LONG ONE

Every 3-4 months or so I find myself wasting time. I've recently spent hours on an online chat to go over the same old protocol of trying to improve what is an intermittent fault. I then have the frustration of failed smart objects no longer recognising that I have the internet...surprisingly very stressful!

My latest story. Poor connection experienced so switched off the router for 30 mins. When turned back on my wifi options are no longer available! I then realised that the router has decided to reset itself (like when you put a paperclip in the hole). The main problem here is that I now have to tell all devices to connect to this option.

In order to get around this, I try to change the name and password of the connection to the previous, changed state. This does not seem to work (confirmation button just hangs there) and the reset wifi option no longer connects, this time I do need to use a paperclip! After a long call with "tech support", this problem cannot be sorted so I stick with the reset wifi name and password!

The added annoyance now (with no change to my internal setup) is that I have reduced reach. The speed when sat right next to the router is as good as I'll ever get (65mps) but the devices that used to work further away, now no longer.

The coverage has deteriorated FACT. Can I please get some recognition and help with this from tech support. I've been with TT for many, many years, I don't think I can carry on paying for something that no longer serves its purpose!

Re: Better the devil you know?

siphosethu-TT — Thu, 15 May 2025 08:46:36 GMT

Hi there @UITA23!, I'm really sorry about this. Kindly confirm if you are currently at home so we can have this looked into for you. Thanks

Re: Better the devil you know?

UITA23! — Thu, 15 May 2025 13:13:05 GMT

I am at home yes. I was under the impression that it was being looked into but as my latest status shows I have a good connection there's nothing more that can be done I guess! The issue of reach on an individual basis is not considered...by the way I don't live a mansion with unrealistic expectations, I would just like what I had once upon a time.

Re: Better the devil you know?

siphosethu-TT — Thu, 15 May 2025 13:26:39 GMT

I understand, sometimes it can be that you just need an upgrade suitable for your needs depending on the size of your house and number of devices you have connected. Will run diagnostics on this, I did notice you went through them on the 12/05/2025, please confirm if the router is currently powered on. Thanks

Re: Better the devil you know?

UITA23! — Thu, 15 May 2025 15:13:23 GMT

I'll repeat, nothing has changed in my household. The only change is the service I'm getting, it's deteriorated! Yes the router is on and I now have time to respond in a timely manner.

Re: Better the devil you know?

nambuso-TT — Thu, 15 May 2025 15:32:49 GMT

Okay thanks for confirming. Will you or anyone who lives with you be able to contact emergency services while your services remain impacted.