topic Re: Fibre upgrade in Fibre

Fibre upgrade

dsteeley — Sat, 17 May 2025 19:25:22 GMT

Good evening, my upgrade to fibre to the property was due on 14 May. Unfortunately I had to change the date to 23 May as I would be on holiday (this was done on 24 April). I returned from holiday today to find my cable into the property had been removed and a mauve cable in its place but not connected to anything. So now I have no landline or broadband. What can I do?

Re: Fibre upgrade

KeithFrench — Sun, 18 May 2025 12:22:59 GMT

Have you tried ringing the full fibre helpdesk? They are on 0345 172 0074, their opening hours are Monday - Saturday 08:00 to 21:00, Sundays 08:00 to 19:00.

Re: Fibre upgrade

dsteeley — Sun, 18 May 2025 15:04:47 GMT

hi Keith, thanks for responding. I tried that and was asked to do it via text as phone lines busy. Did so but operatives just couldn't understand my problem. Will phone CityFibre tomorrow as they have left me in this mess.

Thanks Dave

Re: Fibre upgrade

angelique-TT — Mon, 19 May 2025 07:34:22 GMT

Hi dsteeley. No worries please do get in touch with the team today and they will be able to assist you further. Enjoy the rest of your day 🙂