topic Re: Router in Fibre

Router

roy5051uk — Thu, 08 May 2025 11:20:39 GMT

Can i have an eero router on my fibre35 broadband for better wifi and how much will it cost. I cannot get full fibre

Re: Router

KeithFrench — Thu, 08 May 2025 12:17:49 GMT

Sorry, the eero is only available on Full Fibre 150 or above. However, if it is better WiFi you need, then I can probably help you with this.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I offer a free, impartial analysis of your Wi-Fi network and will try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: Router

Divsec — Thu, 08 May 2025 12:45:12 GMT

Hi @roy5051uk not everyone is a fan of Eero are you experiencing issues with your existing kit?

Re: Router

Roy5051uk1 — Thu, 08 May 2025 13:24:14 GMT

Please send the guide. Thank you

Roy

Re: Router

Roy5051uk1 — Thu, 08 May 2025 13:25:42 GMT

Nothing specific, just poor signal at times

Re: Router

KeithFrench — Thu, 08 May 2025 14:01:41 GMT

Then I should be able to help you @Roy5051uk1.

Do not worry about interpreting the results; I will do that for you. I will send a PM to that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially, look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos, please, as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

Re: Router

Roy5051uk1 — Thu, 08 May 2025 14:40:14 GMT

Sorry, completely lost, i think i will have to stop now. Sorry it is beyond me

Re: Router

KeithFrench — Thu, 08 May 2025 14:58:12 GMT

Hi @Roy5051uk1

Which part are you lost on? I am trying to help you, but I cannot do anything without the diagnostic information.

Let's start with a basic question: what type of device do you have that has a WiFi connection, a Windows PC, an Android phone or tablet, or a Macbook etc?

Re: Router

Roy5051uk1 — Fri, 09 May 2025 07:46:21 GMT

EDIT: Photos removed to protest privacy.

Re: Router

Roy5051uk1 — Thu, 08 May 2025 15:48:27 GMT

Sorry about photos, doing this on my phone, cannot seem to take screenshots

Re: Router

Philile-TT — Fri, 09 May 2025 07:04:33 GMT

Hi there @roy5051uk are you still having the issue? Did @KeithFrench finish with the diagnostics?

-Phili

Re: Router

KeithFrench — Fri, 09 May 2025 07:41:27 GMT

I will see what I can do with the photos.

Re: Router

Philile-TT — Fri, 09 May 2025 07:43:50 GMT

Thanks @KeithFrench will wait for your feedback.

Re: Router

KeithFrench — Fri, 09 May 2025 07:48:53 GMT

HI @Roy5051uk1

I have had a quick look at the photos, there is nothing shown for the 5GHz band, is this because your phone perhaps does not support this band? Looking at the 2.4Ghz band, you seem to have a couple of other extenders, what make/models are they?

Re: Router

Roy5051uk1 — Fri, 09 May 2025 08:09:07 GMT

Ongoing I believe he is looking at some photos I sent him.

Re: Router

KeithFrench — Fri, 09 May 2025 08:13:22 GMT

Hi @Roy5051uk1

Please, can you respond to my questions in my previous post?

Re: Router

KeithFrench — Sun, 11 May 2025 21:03:54 GMT

Hi @Roy5051uk1

Assuming that you have the Sagemcom WiFi Hub (FAST5364) and not the Huawei DG8041W, then using those two third-party boosters is not the best way to extend your WiFi coverage. They can easily make things worse. Please can you temporarily turn them both off & PM me a series of screenshots from the WiFi analyser that you are using. If it is an Android phone, then probably pressing and holding the Power button and the Volume Down button simultaneously will take a screenshot. This time, please can you get me these screenshots in a poor signal area of your property:-

The list of routers (or might be called APs).
The 2.4GHz channels.
The 5GHz channels.
The signal strength over time graph.

When you include them in a PM to me, please make sure that the Size parameter of the Insert Photos button in the toolbar is set to Large.

When I see these, I will make necessary recommendations.

Thanks.

Re: Router

KeithFrench — Mon, 12 May 2025 10:37:21 GMT

I have been doing some WiFi analysis of this Sagemcom FAST5364 that has poor Wi-Fi coverage. The problem is not Wi-Fi interference, but poor signal strength and I think this customer would benefit from being sent the Sagemcom WiFi Booster. Would this be possible?

Re: Router

amahle-TT — Tue, 13 May 2025 12:25:52 GMT

Hi there @Roy5051uk1, in order for us to proceed can you please register your details here on community such as your landline number / and account number so I can be able to gain access to your account, thanks.

Re: Router

roy5051uk — Tue, 13 May 2025 13:57:33 GMT

Landline Number XXXXXXXXXXX

Account Number XXXXXXXXXXXXX

Roy