topic Re: Broad broad installed yesterday by BT but no internet in Fibre

Broad broad installed yesterday by BT but no internet

Pipisam — Thu, 22 May 2025 03:59:45 GMT

My latest fibre broadband was installed by BT yesterday,however I have no internet.the fibre hubs lights are all green but my router brings forth a blinking amber light

Re: Broad broad installed yesterday by BT but no internet

fr8ys — Thu, 22 May 2025 06:09:08 GMT

Hi,

Which router do you have? Is the ethernet cable in the correct input if not an Eero?

Have you tried rebooting the router or turning the router off for 30 minutes and trying again

Re: Broad broad installed yesterday by BT but no internet

fr8ys — Thu, 22 May 2025 06:52:52 GMT

Also, you are in the staff's queue for a response.
For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Broad broad installed yesterday by BT but no internet

angelique-TT — Thu, 22 May 2025 07:03:49 GMT

Good morning Pipisam. I will look into this for you.

Re: Broad broad installed yesterday by BT but no internet

angelique-TT — Thu, 22 May 2025 07:11:07 GMT

I do see that this was a full fibre upgrade. In order to get assistance you will need to contact our full fibre using the below contact details.

03451720074

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