topic Cannot log into router in Fibre

Cannot log into router

JohnFielder1 — Thu, 22 May 2025 09:44:41 GMT

Had to do a hard reset of my router, as instructed by your team after a disconnection problem

Now I cannot log onto the router

The router is a Talktalk Super Router DG8041W

The default username and password (admin & admin) does not work

sabelo-TT — Thu, 22 May 2025 09:46:39 GMT

Hello there @JohnFielder1, have you tried changing your router admin password?

JohnFielder1 — Thu, 22 May 2025 11:01:31 GMT

Sorted now, thanks. Wasn't admin and admin, it had the password on the back of the router

fr8ys — Thu, 22 May 2025 11:48:49 GMT

I'm not sure but I suspect the admin password is not admin.

Is there a lift up card on the back of the router? If so then your admin password will be on a sticker under this.

Doing a factory reset to the router reverts the router back yo original values.

Hope this helps.