topic Re: Router light in Fibre

Router light

cranston — Sun, 25 May 2025 07:57:26 GMT

My router is blinking red every twenty seconds then returns to steady white?

Re: Router light

Mandie211 — Sun, 25 May 2025 08:15:57 GMT

Having the same issue, have disconnected router for 30 mins which made no difference and even reset it, which has now upset all my smart items and it is still doing the same. Tried the chat yesterday, chatbot useless as its not a yes no issue as the Internet is still working even though the router is looking to connect. Waited for an agent to come into the chat for a while but I kept getting taken out of the queue by the bot to ask me if I still needed help and then re-adding me back in.

I'd ring but I'd get directed to online to go on the chat, so end up going in circles.

Re: Router light

rocketman2 — Sun, 25 May 2025 10:42:56 GMT

I noticed our router behaving the same since yesterday afternoon. Thought it might be queued firmware update or similar. Restarted the router inc. waiting 30 secs, Internet still functioning but the router light show is still there. It flashes amber 4 times with 2 blinks of white inbetween.

Re: Router light

cranston — Sun, 25 May 2025 11:14:48 GMT

I did a chat bot thing online and the guy or whatever! Said as long as it isn’t affecting anything connected, phone, TV, computer etc., then don’t worry as it may be some outages and just ignore it. So doing just that, fingers crossed and carry on as they say🤞

Re: Router light

kaikoura — Sun, 25 May 2025 11:44:41 GMT

Same here, location NE5 - doesn't seem to impact performance.

Re: Router light

Philile-TT — Mon, 26 May 2025 07:20:34 GMT

Morning @cranston are you still experiencing this problem?

Re: Router light

Mandie211 — Mon, 26 May 2025 07:32:20 GMT

Still happening this morning in the TS2 area, Internet still working.

Re: Router light

Philile-TT — Mon, 26 May 2025 07:34:39 GMT

@Mandie211 Please start your own thread so that we can look into assisting you further. Thanks.

Re: Router light

Mandie211 — Mon, 26 May 2025 07:42:16 GMT

So you want a forum full different threads for the same issue? Alright.

Re: Router light

Philile-TT — Mon, 26 May 2025 08:00:15 GMT

@Mandie211 It would have been easy if it was an outage however checks need to be completed hence, we asking that you start your own thread.