topic Re: Caller display not working for many incoming calls in Fibre

Caller display not working for many incoming calls

ArrowOne — Fri, 23 May 2025 13:42:12 GMT

Since switching to digital voice, caller display not working for many incoming calls. I have caller display turned on in Talktalk account settings.

Re: Caller display not working for many incoming calls

amahle-TT — Mon, 26 May 2025 09:47:34 GMT

Hi there @ArrowOne, I will escalate this for you. Please confirm if you are messaging us from home.

Re: Caller display not working for many incoming calls

ArrowOne — Mon, 26 May 2025 09:34:28 GMT

Yes I am messaging from home

Re: Caller display not working for many incoming calls

amahle-TT — Mon, 26 May 2025 10:41:46 GMT

Hey, @KeithFrench any advice on this? 🙂

Re: Caller display not working for many incoming calls

KeithFrench — Mon, 26 May 2025 11:59:32 GMT

Hi @amahle-TT

This is more of a TalkTalk systems issue. All I can suggest that @ArrowOne tries, is to turn the facility off in MyAccount, wait 10 mins & turn it back on again.

Re: Caller display not working for many incoming calls

Mandisa-TT — Tue, 27 May 2025 12:04:51 GMT

Hi @ArrowOne can you confirm if you are still experiencing this issue?

Re: Caller display not working for many incoming calls

ArrowOne — Tue, 27 May 2025 12:51:30 GMT

Unfortunately I am still experiencing this problem of caller display not working.

Yesterday I followed this advice and turned caller display off:
"This is more of a TalkTalk systems issue. All I can suggest that @ArrowOne tries, is to turn the facility off in MyAccount, wait 10 mins & turn it back on again."

At 13:02 yesterday I received confirmation that caller display had been turned off.

I've tried repeatedly to turn caller display back on but am unable to do so, see attached screen grab more than 24 hours later.

Re: Caller display not working for many incoming calls

nambuso-TT — Tue, 27 May 2025 13:03:23 GMT

Okay thank you very much for confirming.

I will now need you to please contact the future fbre department using the below number so that they would be able to run checks for you to determine the cause of the issue with your caller display.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm