topic No Internet - Continuous Red Light on Router in Fibre

No Internet - Continuous Red Light on Router

Gary-Joy — Tue, 27 May 2025 11:22:36 GMT

Hi All - I have a continuous red light on my Wi-Fi router and as a result cannot connect to the Internet.

I have re-booted both the router and the Open Reach device several times, including from the mains, but the problem is still the same.

Any advice. would be appreciated.

Gary

Re: No Internet - Continuous Red Light on Router

angelique-TT — Tue, 27 May 2025 11:28:38 GMT

Hi there Gary-Joy. We're sorry to hear this. I will run checks for you. Please confirm if you are messaging us from home.

Re: No Internet - Continuous Red Light on Router

Gary-Joy — Tue, 27 May 2025 12:41:56 GMT

Hi Angelique

Thanks for your help.

I have turned off the Wi-Fi router and Open Reach device at the mains and rebooted them both after 20 minutes, as suggested.

Unfortunately, no change. Still a continuous Orange light showing on the router. I'd say it's pointing to a faulty router. It is pretty old after all.

Any other suggestions?

I'm currently using a mobile Wi-Fi device to enable us to chat online.

Re: No Internet - Continuous Red Light on Router

Gary-Joy — Tue, 27 May 2025 12:44:49 GMT

I can confirm that I am messaging you from home.

Re: No Internet - Continuous Red Light on Router

angelique-TT — Tue, 27 May 2025 12:59:42 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.