topic Re: Logs missing on Router. in Fibre

Logs missing on Router.

Weevie — Sat, 12 Apr 2025 13:44:51 GMT

My router appears to be missing ALL of it's logs

When I try to access the logs - it's like swimming in thick syrup checking anything on the WiFi hub page - such as Light Control - and eventually when the page opens - it is EMPTY - No logs at all on any of the options !!

Plus I am unable to reboot the router remotely - when I try, I just get the swirly cursor for several minutes

It seems that Firmware SG4K100208 is CORRUPT !!

Please fix this ASAP

Re: Logs missing on Router.

ferguson — Sat, 12 Apr 2025 14:00:28 GMT

It's a known bug, on the to do list for future updates.

Re: Logs missing on Router.

Weevie — Sat, 12 Apr 2025 15:15:52 GMT

So others are getting the same problems ?

I assume that it is linked to the firmware update ?

Surely - the firmware can be downgraded to the previous version ?

This is extremely important to get fixed

Re: Logs missing on Router.

ferguson — Sat, 12 Apr 2025 16:25:59 GMT

Not being funny, but checking the logs tended to be low on my list of priorities. Are you having any particular issues with your service at the moment?

Re: Logs missing on Router.

Weevie — Sun, 13 Apr 2025 08:43:15 GMT

@ferguson

Just a few glitches that I would like to check the reasons for......

WiFi suddenly dropping out for no reason etc

Re: Logs missing on Router.

Gliwmaeden2 — Sun, 13 Apr 2025 08:47:43 GMT

I found the wifi dropping out on some but not all devices - and I did get it rolled back, @Weevie.

No drops on the relevant device when back on 206.

The trouble is, it will automatically update again at some stage. I've had it rolled back twice so far.

208 is not as marvellous as they seem to think!

Re: Logs missing on Router.

KeithFrench — Wed, 16 Apr 2025 12:33:49 GMT

I tested V208 & fed back my findings to TalkTalk.

Re: Logs missing on Router.

gcotgreave — Sun, 01 Jun 2025 23:27:38 GMT

It's been reported in other threads but no date for version ***209 of the software

https://community.talktalk.co.uk/t5/Fibre/New-TalkTalk-Wi-Fi-Hub-Firmware-SG4K100208/m-p/3099514

Re: Logs missing on Router.

Mandisa-TT — Mon, 02 Jun 2025 08:55:13 GMT

Hi @gcotgreave If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

Re: Logs missing on Router.

gcotgreave — Mon, 02 Jun 2025 12:19:02 GMT

I was responding to @Weevie "So others are getting the same problems ?" Noting this topic had been raised elsewhere, and that I'd had a response saying there was no fix date for next release.

Re: Logs missing on Router.

Weevie — Mon, 02 Jun 2025 13:09:12 GMT

So basically - I am stuck without any access to my router logs - and as for a fix - I may a well forget that ?

Who has been tasked with this job ?

A TalkTalk employee or the manufacturers of the router ?

Re: Logs missing on Router.

KeithFrench — Mon, 02 Jun 2025 13:55:25 GMT

Hi @Weevie

This is not a situation that I like either, I am in the same position. As soon as it was brought to my attention & I tested mine to ensure that I could replicate the problem, I passed it over to TalkTalk. Their Devices team deals with problems from there. I assume that it has been brought to the attention of Sagemcom, who will fix it.

I hope that the fix will be in the next firmware revision. I have not been told when that will be released.

Re: Logs missing on Router.

angelique-TT — Mon, 02 Jun 2025 13:59:18 GMT

Thanks for the support @KeithFrench .

Re: Logs missing on Router.

KeithFrench — Mon, 02 Jun 2025 14:06:39 GMT

Hi @angelique-TT

You are very welcome, I just wished that I had more positive news for @Weevie

Re: Logs missing on Router.

angelique-TT — Mon, 02 Jun 2025 14:10:43 GMT

Yes I understand.

Re: Logs missing on Router.

KeithFrench — Mon, 02 Jun 2025 14:13:26 GMT

Hi @angelique-TT

For the record, I bug test each firmware release & I pass my report to your Devices team via @Lorrainef.

Re: Logs missing on Router.

angelique-TT — Mon, 02 Jun 2025 14:44:12 GMT

Okay thank you for confirming that.