topic Re: Router in Fibre

Router

LuckyBob — Fri, 09 May 2025 18:15:46 GMT

My old D Link DSL3782 router range is quite limited. Is it possible to get a new router that covers all of my house?

Re: Router

KeithFrench — Fri, 09 May 2025 20:56:37 GMT

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number (TalkTalk Phone or Account number box )and, if possible, an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Re: Router

LuckyBob — Sat, 10 May 2025 06:00:04 GMT

Thank you Keith. I'll let you know the outcome.

Re: Router

siphosethu-TT — Mon, 12 May 2025 07:22:40 GMT

Hi there @LuckyBob, has anyone helped with the router? Thanks

Re: Router

LuckyBob — Mon, 12 May 2025 15:58:41 GMT

Hi siphosethu-TT,

No, I haven't heard from anyone else yet.

Re: Router

nambuso-TT — Thu, 15 May 2025 07:06:25 GMT

Hi there LuckyBob. I am very sorry to hear that you are having issues with your services please confirm if you are messaging us from home where the TalkTalk services are installed. Thanks

Re: Router

LuckyBob — Thu, 29 May 2025 15:16:34 GMT

Yes, from my home address.

Re: Router

Mandisa-TT — Thu, 29 May 2025 15:36:42 GMT

Great! You have mentioned that you want an updated router that covers your whole house, are you experiencing speed issue with the current router or you are unable to access the internet in other part of the house, can you tell me a little more about that.

Re: Router

LuckyBob — Thu, 29 May 2025 20:18:41 GMT

Hi Mandisa,

The speeds from my current D-Link router are quite slow. Any TV or video that we try to watch is constantly buffering. Watching TV on Catch-up is quite frustrating due to the buffering, as are videos on the phone.

The coverage of parts of my 3 bedroom detached house is quite poor (lounge) or non existent (garden room).

Re: Router

kanya-TT — Fri, 30 May 2025 07:13:39 GMT

Hey there, @LuckyBob . In this case we would like to run checks for you. Please advise when you at home and ready.

Kanya

Re: Router

LuckyBob — Fri, 30 May 2025 15:34:45 GMT

Hi Kanya,

You are welcome to run any tests that you think appropriate.

If you need my participation, please let me know.

Thanks

Re: Router

kanya-TT — Fri, 30 May 2025 16:15:37 GMT

Hey Lucky. We can get started now if you are ready?

Kanya

Re: Router

LuckyBob — Fri, 30 May 2025 17:09:13 GMT

What do you want me to do?

Re: Router

Gliwmaeden2 — Fri, 30 May 2025 17:25:08 GMT

A bit too late today, @LuckyBob

Staff will be back on here from c 8am on Monday - they don't cover the forum at weekends.

Re: Router

Mandisa-TT — Mon, 02 Jun 2025 07:09:13 GMT

Hi @LuckyBob can you confirm if you are at home to proceed with the checks?

Re: Router

LuckyBob — Mon, 02 Jun 2025 15:58:45 GMT

Hi Mandissa,

What do you want me to do to allow these checks?

This community chat is not that easy to access and therefore not the best way to chat to me. I don't get notifications when a message is posted on here.

Maybe messaging me directly on my phone would be more direct.

Re: Router

Mandisa-TT — Mon, 02 Jun 2025 16:05:10 GMT

Hi @LuckyBob you can use the link for our live chat for faster response and easy access. https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529 I will be more than happy to assist you here, for checks to be done, you need to be at home as you may be required to checks and confirm thing about your router, would you like to proceed?

Re: Router

LuckyBob — Wed, 04 Jun 2025 08:05:30 GMT

Hi Mandisa,

I am at home this morning if that helps with the checks you require.

Re: Router

sabelo-TT — Wed, 04 Jun 2025 08:09:34 GMT

Perfect! @LuckyBob, I will just need to confirm minor details on your end. If I may kindly ask, besides the range/performance of your connection, does your internet drop while being connected?

Re: Router

LuckyBob — Wed, 04 Jun 2025 08:14:04 GMT

Sometimes the TV will show a message that it is not connected then will re connect. I have not noticed otherwise.