topic Re: No wifi in Fibre

No wifi

MilesGray1978 — Sun, 15 Jun 2025 12:00:20 GMT

My WiFi has been down for 20hrs. There is an open case, REP-15741024 but not heard anything since 7pm last night?

Wonder if there is any update yet?

Thanks

Re: No wifi

fr8ys — Sun, 15 Jun 2025 12:08:15 GMT

Staff here only work normal office hours do won't be able to respond until tomorrow.

You could try chat if you wish.

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

If you wish staff here to look into this please detail the issue and what support staff have done so far to try and rectify.

Thank you

Re: No wifi

kanya-TT — Mon, 16 Jun 2025 07:23:47 GMT

Hey there, @MilesGray1978 . We are sorry you had no internet for this long, please advise if you still have no internet we'd like to assist you as promptly as we can.

Kanya

Re: No wifi

MilesGray1978 — Mon, 16 Jun 2025 08:10:34 GMT

Hello, no atoll no wifi since Saturday afternoon

Re: No wifi

kanya-TT — Mon, 16 Jun 2025 08:57:59 GMT

Our apologies again, MilesGray1978. We are ready to start checks on our side, are you at home at the moment?

Kanya

Re: No wifi

MilesGray1978 — Mon, 16 Jun 2025 08:58:58 GMT

Hi. Yes I'm home