topic Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm in Fibre

FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

rowifi — Thu, 19 Jun 2025 20:24:41 GMT

Ongoing for months, repeated calls to tech department no resolution.

Talktalk wifi hub with external WAN modem.
Router version SG4K100208 with a separate wired ubiquity wifi access point to increase range.
Sometimes, the whole system grinds to a halt, sometimes its just the hardwired ports.

This issue is normally resolved by a router reset - but it is highly annoying happening at these times.

Mainly evening between 6 and 8pm but not exclusive to these times.
Lines tests and all the normal tests fail to find a solution.

I read of bugs with this version of router firmware. I cannot find the logs, nor can I find the speed to router information. ( I'm not convinced this has always been the case so has an update cause these issues ?) The 'home' icon in the gui doesn't work properly.
Note the regular low speed reports using the talktalk speed checker.
What steps can be taken to resolve this permanently?

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

ferguson — Thu, 19 Jun 2025 21:07:23 GMT

Is this a G.fast service? If so, what are the modem lights telling you? Have you tried connecting at the test socket?

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

nomfezeko-TT — Fri, 20 Jun 2025 07:36:06 GMT

Thank you @ferguson as I will wait for the customer to get back to us.

-Fez.

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

rowifi — Fri, 20 Jun 2025 09:02:16 GMT

The separate BT modem is plugged directly into the outlet marked Gfast.

It works fine 99% of the time. The falloffs are mainly same time in the evening.

Ive not looked at the lights on the modem .

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

rowifi — Fri, 20 Jun 2025 09:03:33 GMT

What more do you need?

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

nomfezeko-TT — Fri, 20 Jun 2025 09:12:59 GMT

Thank you for reaching out regarding the ongoing connectivity issues you are experiencing with your TalkTalk WiFi hub and external WAN modem. I understand how frustrating it can be to deal with repeated disruptions, especially during peak usage times.

Based on your description, it seems that the issues may be related to the router firmware or configuration, please let me know if you are currently home where the services are installed so we can look into this.

-Fez.

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

rowifi — Fri, 20 Jun 2025 17:13:37 GMT

Hello. I wont be home until next weekend so will need to wait until then.

Thanks.

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

ferguson — Fri, 20 Jun 2025 17:16:12 GMT

When you are back do try my suggestion of connecting at the test socket, just to rule out any problems with the faceplate.

Hope you're going somewhere nice! 🙂

Re: FIBRE150 Lower than average speed and regular service problems between 6pm and 8pm

nambuso-TT — Mon, 23 Jun 2025 07:05:37 GMT

Hi there @rowifi. Please do let us know once you are at home so that we can look into this for you. Thanks.