topic Re: Dlm reset? in Fibre

Dlm reset?

Magicukgs — Sat, 21 Jun 2025 15:27:08 GMT

I’ve read and don’t think it’s possible but I had a new fuse board fitted and the electrician was stopping power and turning back on so loads of stop and staring of the connecting. Use to get 61ish and now down to 50. Not a major issue. Line has been up for 9 days and 22hours. SNR still at 6. Anything I can do or is it a case of waiting only. Had 60 for years but that was at 3SNR.

Re: Dlm reset?

Magicukgs — Sat, 21 Jun 2025 15:29:20 GMT

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 07:36:15 GMT

Hi there Magicukgs. Please run a speed test and let me know what speeds you are getting.

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 07:55:47 GMT

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 08:12:18 GMT

Thanks so are you experiencing slow speeds when using your internet?

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 11:48:40 GMT

No speeds are fine but my dlm snr has gone to 6 which has reduced my sync Is there anything that can be done or just a case of waiting.

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 12:37:16 GMT

@Magicukgs please allow us time to look into this. I will run few tests on my end to determine how this can be improved. Thanks

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 12:51:11 GMT

Just to confirm, Are you currently at home, where the TalkTalk service is installed?

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 13:12:36 GMT

Yes

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 13:58:58 GMT

Thank you for confirming, I'm just going to run through some questions with you as part of the line tests that I am conducting, do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example, a care alarm, lifeline, health pendant or fall detector.

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 14:04:53 GMT

No no issues with any of them.

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 14:07:34 GMT

Will you and anyone who lives with you be able to contact emergency services while your service remain impacted.

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 14:17:35 GMT

Yes have mobile

Re: Dlm reset?

nambuso-TT — Mon, 23 Jun 2025 14:21:55 GMT

Thank you for confirming, we now need to capture the make and model of your router. This can be found on the back or underneath your router. Can you provide me with this please?

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 14:42:20 GMT

Openreach hg612b modem with eero wifi.

Re: Dlm reset?

siphosethu-TT — Mon, 23 Jun 2025 15:02:12 GMT

Thank you, please bare with me while I run some test on my end.

Re: Dlm reset?

siphosethu-TT — Mon, 23 Jun 2025 15:22:00 GMT

An automated check is in progress to check if the router is able to connect to the Openreach street cabinet. This can take up to 3 minutes to complete. I'll let you know once it's finished. Thanks

Re: Dlm reset?

siphosethu-TT — Mon, 23 Jun 2025 15:23:14 GMT

Can you tell us a bit more about the issue you are reporting.

Broadband Issue
Telephone Issue
Email Issue
TV Issue
Something Else

Please reply back with 1, 2, 3, 4 or 5 to confirm. Thanks

Re: Dlm reset?

Magicukgs — Mon, 23 Jun 2025 15:47:27 GMT

Purely looking at the snr set at 6. No other issues.

Re: Dlm reset?

siphosethu-TT — Mon, 23 Jun 2025 16:10:56 GMT

I've ran test on your services and updated your router along with your master socket, everything on our side seems to be okay.