topic Apps not updating in Fibre

Apps not updating

JillR2 — Sun, 06 Jul 2025 16:19:37 GMT

Huawei talk talk box will not update my apps and some have stopped working

Re: Apps not updating

fr8ys — Sun, 06 Jul 2025 16:25:36 GMT

These boxes are approaching the end of their life and YouView (not TalkTalk) have been unable to run the latest technology of some apps for a few years now. These include ITVX and Netflix and now some users have reported Prime will not play, but there is nothing official on this on the YouView website.

Please see the pinned post at the top of the TV forum, here for options.

https://community.talktalk.co.uk/t5/TV/ITVX-and-TalkTalk-YouView-boxes/td-p/3010612

Re: Apps not updating

JillR2 — Sun, 06 Jul 2025 16:29:09 GMT

thanks

Re: Apps not updating

kanya-TT — Mon, 07 Jul 2025 08:11:20 GMT

Hey @JillR2. Are you still having issues. Kanya

Re: Apps not updating

JillR2 — Mon, 07 Jul 2025 13:35:18 GMT

Yes when I try to open prime it doesn't load then goes back to tv

Re: Apps not updating

sabelo-TT — Mon, 07 Jul 2025 14:01:06 GMT

@JillR2, you may be in use of one of the old boxes. In this instance, I will strongly advise for you to get in touch with our Loyalty department using 0345 172 0088 Monday - Friday 9am - 7pm; Saturday - 9am - 6pm; Sunday - Closed as our dedicated team will further assist with this matter.

Re: Apps not updating

fr8ys — Mon, 07 Jul 2025 15:07:07 GMT

We have seen other customers raise this so I suspect Prime have updated the software they use which is no longer compatible on the DN372T Box.