topic Re: Router in Fibre

Router

MarkHarrison — Sun, 13 Jul 2025 11:47:26 GMT

Hello, just wondered if I could get a replacement for my router seeing as the white light is no longer showing up.

Re: Router

KeithFrench — Sun, 13 Jul 2025 12:07:10 GMT

Is it working other than the light, is it turned off within the router's configuration? Log in to the router and go to:-

Dashboard > See internet settings > Manage advanced settings > TalkTalk Wi-Fi Hub > Device Info > Light Control

Re: Router

MarkHarrison — Sun, 13 Jul 2025 14:20:29 GMT

The router is still working, and we have access to the internet, yes. I just wondered if it might be on it's way out as we've had it for a few years now. Thanks for the reply.

Re: Router

KeithFrench — Sun, 13 Jul 2025 14:57:02 GMT

Hi @MarkHarrison

I first need you to check if the light has been disabled, as I mentioned in my previous post.

Re: Router

amahle-TT — Mon, 14 Jul 2025 07:45:00 GMT

Hi there @MarkHarrison, please do let us know once you have checked if the light has been disabled or not, thanks.

Re: Router

MarkHarrison — Mon, 14 Jul 2025 08:57:46 GMT

I am trying to login to my router but it is saying that the username and PW are wrong even though I am copying what is on the back of the router.

Re: Router

MarkHarrison — Mon, 14 Jul 2025 09:07:53 GMT

I have now managed to login but after clicking on Manage advanced settings, there is no TalkTalk Wi-Fi Hub > Device info > Light control. Now I did click on hardware check and the status came back as normal so I guess it's okay, I'll just have to deal with there being no white light on, I suppose.

Re: Router

KeithFrench — Mon, 14 Jul 2025 09:21:39 GMT

Exactly which router do you have?

There are four Wi-Fi Hubs and they can be different:-

Huawei DG8041W (Wi-Fi Hub 1)
Sagemcom FAST5364 (Wi-Fi Hub 1)
Sagemcom FAST5464 (Wi-Fi Hub 2)
Sagemcom FAST5359 (Wi-Fi Hub 3)

Re: Router

MarkHarrison — Mon, 14 Jul 2025 10:12:42 GMT

Huawei DG8041W

Re: Router

KeithFrench — Mon, 14 Jul 2025 10:24:39 GMT

Hi @MarkHarrison

OK, that one is different. Log in to it & go to:-

Dashboard > See Internet Settings > Manage advanced settings > Advanced Configuration > Maintenance Diagnostics > Indicator Status Management

Re: Router

MarkHarrison — Mon, 14 Jul 2025 10:30:01 GMT

Thanks, the indicator switch is on.

Re: Router

MarkHarrison — Mon, 14 Jul 2025 10:30:46 GMT

But the light is still not working on my router, btw.

Re: Router

KeithFrench — Mon, 14 Jul 2025 10:32:20 GMT

OK, thanks for that, we got there in the end. I have asked one of TalkTalk's support team to pick up your thread and replace it for you.

They aim to respond within 48 hours (Monday - Friday), excluding Bank Holidays, but if more urgent, you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Re: Router

MarkHarrison — Mon, 14 Jul 2025 10:35:07 GMT

Appreciate all the help, mate. You'll have to excuse my lack of technical skills.

Re: Router

amahle-TT — Tue, 15 Jul 2025 11:28:31 GMT

Hi there @MarkHarrison, I escalated this for you and got the feedback. I have ordered a new router for you since the one you have is faulty. The new router will be delivered in the next 2 - 3 working days, thanks.

While I still have you on the platform, would there be anything else you would like for me to further assist you with apart from what we have discussed?

Re: Router

MarkHarrison — Tue, 15 Jul 2025 13:18:18 GMT

No, that is everything, thanks. I appreciate all the help.

Re: Router

sabelo-TT — Tue, 15 Jul 2025 13:36:03 GMT

Thank you for chatting in, should you require further assistance please do not hesitate to get back to us :).

Have a good day!😊

Re: Router

MarkHarrison — Thu, 17 Jul 2025 16:28:56 GMT

Back again 😂 Forgot to ask if I will be charged for this router or for not returning my old, broken router? Cheers.

Re: Router

kanya-TT — Thu, 17 Jul 2025 16:38:21 GMT

Hey there, @MarkHarrison. I take it you received the router but now want a return bag.

Kanya

Re: Router

MarkHarrison — Thu, 17 Jul 2025 16:41:47 GMT

I received a letter along side my new router saying that I may be charged £50 if I don't return my old equipment so if it is necessary to return my old router then yes, I would like a return bag, thank you.