topic Re: Internet has stopped working in Fibre

Internet has stopped working

Kristieparke — Sun, 13 Jul 2025 16:54:25 GMT

My internet has been down since the early hours this morning. I have done everything it has told me to do online and still nothing . Please could we get this solved asap

Re: Internet has stopped working

fr8ys — Sun, 13 Jul 2025 17:31:12 GMT

Hi,
You are in the staff's queue for a response. They will be back tomorrow.

If you could expand upon what you have tried it will save you time with staff not leading you through all the tests they are required to do.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you

Re: Internet has stopped working

kanya-TT — Mon, 14 Jul 2025 07:59:18 GMT

Please contact the Fullfibre team below, you can reach out to their Online team with the link provided.

How to contact TalkTalk Broadband

03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Kanya