topic Re: Download speed dropped to 10Mbps for my Fibre 65 package in Fibre

Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Fri, 11 Jul 2025 19:18:00 GMT

From 1 or 2 days ago, I felt slow speed of my Fibre 65 broadband. Youtube often buffered during watch video. Today I login to my WiFi router, which showed 10.5Mbps download speed and 4.4Mbps upload speed.

I ran SpeedTest APP on my mobile and got the 1Mbps ~ 10Mbps . I also used TalkTalk online connection speed test and got maximum 10Mbps download speed.

I have rebooted my WiFi router and issue still exists.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

ferguson — Fri, 11 Jul 2025 19:26:29 GMT

Sorry to see this. You didn't mention what your speeds usually are? Also, have you noticed any issues with your voice service at all?

The community support team won't be back online until Monday, so it may be quicker if you contact customer services directly, details and opening hours are here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Fri, 11 Jul 2025 19:29:42 GMT

I tested my Landline with phone call, the voice is quite clear and did not hear any noisy. It seems that some download speed cap is added somewhere. 10Mbps seems to be some manually added cap instead of like line break.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Fri, 11 Jul 2025 19:32:06 GMT

The usually speed is 60Mbps ~ 70Mbps. My landline is OK. I made a phone call to my landline and talked and did not hear any noisy and latency.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

ferguson — Fri, 11 Jul 2025 19:34:54 GMT

OK, that's a good sign. Have you tried a full 30 minute switch off of your router to see if a session reset will help? Otherwise I can only refer you to customer services as mentioned earlier.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Fri, 11 Jul 2025 19:36:59 GMT

Let me try

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Fri, 11 Jul 2025 20:21:18 GMT

Switched off for 30 minutes did not help. My speed is still same.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

ferguson — Fri, 11 Jul 2025 20:59:13 GMT

OK, well I can only leave you in the hands of customer support I'm afraid.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 07:15:05 GMT

Hey there, @yjiang. We'd like to run diagnostic checks for you if you still have speed issues.

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Mon, 14 Jul 2025 07:30:47 GMT

Yes, please. My speed is still 10Mbps

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 07:40:16 GMT

Oh, sorry to hear that. Are you currently home at the moment.

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Mon, 14 Jul 2025 07:59:23 GMT

Yes, I am home

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 07:59:58 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Mon, 14 Jul 2025 08:00:28 GMT

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 08:01:30 GMT

Does the problem occur everywhere you try and use the WiFi, or just in certain parts of the house - for example upstairs, or outside the house?

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Mon, 14 Jul 2025 08:05:19 GMT

Everywhere. My WiFi router show 10Mbps internet speed.

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 08:06:13 GMT

I am about to run a test that will look at the condition of your line. This test will identify any faults in the cables and associated equipment, between your home and the exchange, that could effect your service.

The result will allow us to determine if an engineer is required, or whether additional checks need to be completed with you.

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 08:07:24 GMT

This can take up to 5 minutes to complete. I'll let you know if this test finds a fault, otherwise I'll continue with further checks.

Kanya

Re: Download speed dropped to 10Mbps for my Fibre 65 package

yjiang — Mon, 14 Jul 2025 08:08:05 GMT

Re: Download speed dropped to 10Mbps for my Fibre 65 package

kanya-TT — Mon, 14 Jul 2025 08:09:05 GMT

Great, do you regularly turn your broadband router off? For example, do you switch your router off at night?

Kanya