topic Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error in Fibre

Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

BGhome — Tue, 15 Jul 2025 18:55:33 GMT

Suggestions for poor download speed, pictures slow. BBC I player buffers so much becomes unwatchable

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

Divsec — Tue, 15 Jul 2025 19:01:43 GMT

Hi @BGhome firstly your post has been escalated and you should hear tomorrow.

In the meantime could I ask which router you have, what speeds you normally, are you connecting wired or wirelessly and what your contract states as your expected minimum? Sorry for the list but the info does help.

Finally if you have a landline how does that sound, and finally finally, have you tried a 30 minute reboot of the router.

Good luck.

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

BGhome — Wed, 16 Jul 2025 01:23:33 GMT

Router is TalkTalk Sagemcom, connected wirelessly. Speed has been deteriorating over the last couple of months, average speed is meant to be 37 Mb/s and minimum 0f 2.5, the latter is unacceptable performance wise. Landline is fine and reboot of router doesn't improve but havn't tried 30minute, so will try that, though again I had no internet half an hour ago as Monday morning but back now @2am!

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

BGhome — Wed, 16 Jul 2025 06:15:05 GMT

Have now managed to connect to Talk talk site, router reset has not improved situation, contract guaranteed speed is 18mb/s, actual is 2mb/s this morning. after connection test says there is a problem!! And investigating - meant to get an SMS text in 2hours, so wait and see, thanks for yuor help

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

Divsec — Wed, 16 Jul 2025 06:22:42 GMT

Hi @BGhome glad things are happening, keep an eye out for the message but hopefully one of the team here will also pick up your post.

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

Philile-TT — Wed, 16 Jul 2025 07:34:38 GMT

@BGhome a non-appointed engineer has been booked this morning, engineer will visit the local exchange within 48-72 hours.

Re: Download speed 3Mb/s on Fibre 35 ; speed check says a problem but then says error

Divsec — Wed, 16 Jul 2025 10:02:24 GMT

Nice one Phili, thanks