topic New Contract not showing correctly in account packages in Fibre

New Contract not showing correctly in account packages

Eggbert — Thu, 17 Jul 2025 17:46:32 GMT

Hello I received an email to renew my contract for £27 month for two years. I excepted this offer through the email link, but the next day when I checked my account my package the amount was £29 per month. I contacted TalkTalk through chat and this was corrected to £27 per month fixed for two years going live on the 11th July. I checked my account package again but it is still saying £29 per month it has not been updated. I contacted chat again and was in formed my package on my account would be corrected, this has not happened. I would be grateful if you could look into this and correct my package to show my new contact at £27 per month fixed for two years from the 11th July 2025. Thank you for your help.

Re: New Contract not showing correctly in account packages

Divsec — Thu, 17 Jul 2025 19:00:32 GMT

Hi @Eggbert your post has been escalated and the team will pick it up tomorrow on their return to work.

Re: New Contract not showing correctly in account packages

sabelo-TT — Fri, 18 Jul 2025 07:21:23 GMT

@Eggbert, I have just shared over a private message with my findings on your account regarding the matter. Please do check your inbox.

Re: New Contract not showing correctly in account packages

Eggbert — Fri, 18 Jul 2025 09:38:03 GMT

I would just like to say thank you for your help. All sorted. Regards

Re: New Contract not showing correctly in account packages

sabelo-TT — Fri, 18 Jul 2025 09:38:45 GMT

Do have a splendid one ahead 🙂