topic Re: disappointing fibre65 in Fibre

disappointing fibre65

Prelude — Wed, 23 Jul 2025 16:39:35 GMT

After having endless problems trying to be upgraded to full fibre first of all being charged £2000 for installing fibre cables through our drive so that was a no no then another dept telling me that no I didnt have to pay TalkTalk paid Openreach so back to signing the upgrade then being cancelled again ,being told this time that no I wont be charged but nor will Talk Talk account the cost from Openreach.This is over a few months of endless phonecalls.Recently It was a suggestion that Fibre 65 would work.Still using the old wires from the house to cabinet then fibre connection.All done but the speed isnt what was what I was told nor on the contract info..Download speed averages about 31mbps and upload about 5.7mbps so quite disappointing.I cant justify paying £2000 for 10m's of narrow trench done by a machine to put a fibre cable then pay each month for using it.Anyone else in a simular position.

Re: disappointing fibre65

Mandisa-TT — Wed, 23 Jul 2025 16:56:31 GMT

Hi @Prelude thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced while trying to upgrade your services, I have checked on your account and I do see that you are on Fibre to the Cabinet 65(Fibre 65) and your speed are as followed:

Estimated Peak Throughput Speed (Mbps)
Highest Download 73.6

Lowest Download 49.9

Minimum Guaranteed Download 38.1

Highest Upload 18.00

Lowest Upload 12.6

if you are experiencing lower speed than this, we will need to run checks on your line.

Re: disappointing fibre65

Prelude — Wed, 23 Jul 2025 17:16:12 GMT

my checks are as follows...Upload 31.67mbps and upload 6.55mbps..not.near what was guaranteed when signing the contract.Estimated downloads speeds 49.9mbps and 73.6mbps with a minimum guaranteed download speed of 38.1 and upload speed of 18mbps.Very disappointing indeed also apparently O have TV included and my Talk Talk box is included ..What on earth is that? Ive just been sent a router...that was it...

Re: disappointing fibre65

sabelo-TT — Thu, 24 Jul 2025 08:01:49 GMT

Meaning so, you have checked your connection via MyConnection on your end and speeds showed that there is no decrease. Correct?

Re: disappointing fibre65

KeithFrench — Thu, 24 Jul 2025 08:49:51 GMT

How are you measuring these speed tests, from wirelessly connected devices or wired (Ethernet) connected ones? Which make/model of router do you have?

The information below is provided by TalkTalk. For confirmation, please contact @Lorrainef, the manager of the TalkTalk support staff on this forum.

KeithFrench is one of our valued Community Stars and can help with a range of issues related to wireless and networking. At times, he may ask you to send him test results via a Private Message to help analyse/diagnose an issue. Although Keith does not work for TalkTalk, he very kindly shares his time and knowledge to help others.

If you need further help or if we need to take any details such as personal information about your account, like phone numbers, account numbers, etc, one of the TalkTalk team will jump in and help out.

Re: disappointing fibre65

Prelude — Thu, 24 Jul 2025 09:39:09 GMT

The test shows a lower minimum guaranteed download speed of 38.1 and upload speed of 18.0mbps...My recorded upload speed is 2.63mbps and this is off peak...download 34.9mbps ...10.30am.Without wasting any more time it still boils down to part fibre.The cables coming from the cabinet to the house are old..theyre never been upgraded in 30yrs maybe more.They are the old metal not copper wires.Unless I pay £2000 to have full fibre connection Im lumbered but getting enthusiastic over a guaranteed minimum speed before agreeing to a contract then not receiving this is disappointing.So I shall daily record speeds and keep a log and see after 30days what I will decided where Im going from there.

Re: disappointing fibre65

KeithFrench — Thu, 24 Jul 2025 09:54:02 GMT

Hi @Prelude

If those cables are at fault, I doubt that they will be replaced. However, rather than guessing the cause of the problem, it is important to prove exactly what the problem is & only then try & fix it. If you would be kind enough to answer my questions from my previous post, then I will attempt to help you do exactly this.

Re: disappointing fibre65

nambuso-TT — Thu, 24 Jul 2025 10:09:40 GMT

Thanks for advising @KeithFrench. @Prelude just to confirm are you messaging us from home, where the TalkTalk services are installed?

Re: disappointing fibre65

Prelude — Thu, 24 Jul 2025 10:29:18 GMT

yes I am

Re: disappointing fibre65

nambuso-TT — Thu, 24 Jul 2025 10:33:04 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: disappointing fibre65

Prelude — Thu, 24 Jul 2025 10:41:37 GMT

Hi Keith

Thanks.Im measuring the speeds on wireless connection and directly by the router which is a Sagemcom Fast f5364-3.T8 router.It has a strong signal indicated on any of my devices..Ipad and Tablet of different make.We dont do gaming and very rarely watch Tv although have a Roku plugin on the Tv...On the contract there was mention of TalkTalk tv box with the package but not received anything like that .My property isnt huge and also its a bungalow..The signal is relatively strong from the router and I do have an extender if need be but like I said the signal is strong even to the garden its the lesser guaranteed speeds which is.my concern and especially the upload aswell thats extremely low.

Re: disappointing fibre65

nambuso-TT — Thu, 24 Jul 2025 10:43:13 GMT

Thank you very much for replying to @KeithFrench above message

Please confirm if you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: disappointing fibre65

KeithFrench — Thu, 24 Jul 2025 10:44:39 GMT

Thanks for that @Prelude. Let's see what @nambuso-TT diagnostics reveal in that case.

Re: disappointing fibre65

nambuso-TT — Thu, 24 Jul 2025 10:46:04 GMT

I will try my best to assist you @Prelude

Re: disappointing fibre65

Prelude — Thu, 24 Jul 2025 19:10:38 GMT

tonight 24-07-2024 download speed 22mbps and upload speed 4.46...this is day two and less than yesterdays low speed after connection.Thing are not looking good at all...I signed the contract for the fibre 65 on the 16th..so 14days I have to cancel the contract ..or 30 days of persistent speed under guaranteed speed then will cancel the contract and find a server thats more reliable.

Re: disappointing fibre65

Gliwmaeden2 — Thu, 24 Jul 2025 20:05:56 GMT

@Prelude, can you check back in the morning and keep in touch with staff during the day? They'll need to run their diagnostic steps and get as far as they can with this before the weekend - they are not on here evenings / weekends.

Re: disappointing fibre65

Prelude — Thu, 24 Jul 2025 20:32:16 GMT

Sorry no I cannot I am at work tomorrow .Also now the land line phone has no dialing tone when I try and dial out.So as I have found previously on the ADSL when the internet dies I telephone my house landline from my mobile...then suddenly the router will liven up and the internet is fine again..the same has just happen..and yes the internet speed is back up to 31mbps...still under the guaranteed but clearly the wiring to the house has had it..and after the few decades its been under the ground I expect its corroded...but whos going to replace it.????

Re: disappointing fibre65

Gliwmaeden2 — Thu, 24 Jul 2025 21:13:11 GMT

Slightly better hours up to 9pm: Chat on Friday.

03451 720088 closes at 7pm Friday, 6pm Saturday and is not available for this on Sundays, @Prelude.

See full opening hours for trying to make headway over the weekend:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: disappointing fibre65

Mandisa-TT — Mon, 28 Jul 2025 07:04:09 GMT

Hi @Prelude I will need to run checks on your line to identify the issue, are you at home to proceed?

Re: disappointing fibre65

Prelude — Mon, 28 Jul 2025 09:03:17 GMT

I shouldnt bother.You have done endless tests of these in the past and nothing concluded hence why I have upgraded.I really think you are wasting your time.Because I refuse to pay£2000 to have fibre installed to the premises you could only offer me fibre65 part fibre to the cabinet But unfortunately the old wiring is still then coming all the way down the road from the cabinet to my property which is old cable very old even the phone socket is old so all the tests wil not change the speed.The router is in a good position and its a bungalow .The TV is not near nor is it switched on daily maybe once a month also theres no obstructions.If the internet stops or drops below 25mbps I just telephone my landline for a few seconds and back on the internet comes and speeds improve up to a 31mbps ish...its old cables which I had said for a long time.Cables that were installed before the internet so they are not designed for the type of signal.