topic Re: Internet not connected in Fibre

Internet not connected

AndreaS4 — Mon, 28 Jul 2025 20:58:54 GMT

The modem failure to connect show the red light since hours. Cables are Ok i can't find any help on the website here. Help me please

Gliwmaeden2 — Mon, 28 Jul 2025 22:19:17 GMT

Which package are you on, @AndreaS4, and which router are you using?

Helpful to give a few more details to get support started, but staff will not be back on here before c 8am.

You'll need to check back on here during the day to respond to staff at home when they are trying to diagnose the problem for you.

AndreaS4 — Tue, 29 Jul 2025 07:04:00 GMT

Package is fibre 65 today still not working the modem not even trying to connect

Gliwmaeden2 — Tue, 29 Jul 2025 08:37:31 GMT

Is that Full Fibre or FTTC, as there are Fibre65 packages for both, @AndreaS4?

Is it a Sagemcom router? Other - if so, what?

Need more detail.

Philile-TT — Tue, 29 Jul 2025 08:42:19 GMT

@AndreaS4 are you still unable to connect?

AndreaS4 — Tue, 29 Jul 2025 08:50:35 GMT

Still not working. The router is a Sagemcom-FAST5364.

Philile-TT — Tue, 29 Jul 2025 08:57:58 GMT

I will have to run a diagnostics test. Are you at home where the TalkTalk services are installed?

Philile-TT — Tue, 29 Jul 2025 09:00:26 GMT

@AndreaS4 are you currently chatting or speaking to someone from TalkTalk?