topic Full Fibre Broadband Engineer Failed Appointments in Fibre

Full Fibre Broadband Engineer Failed Appointments

Kaliopi — Thu, 31 Jul 2025 10:50:36 GMT

Has anyone else had 7 missed / failed open reach Engineer appointments ? Apparently due to a telecare device being present at the property. Which I hasten to add I have already informed talktalk numerous times that it is not linked or relies on the landline & has its own independent sim card & Internet. So they keep updating their notes on that & re-book an engineer appointment which again & again is a no show by the engineers ??? They tell me it has to go live before any compensation is paid out , so I'm just stuck with this & will be charged an astronomical amount if I leave.

Re: Full Fibre Broadband Engineer Failed Appointments

kanya-TT — Thu, 31 Jul 2025 10:53:51 GMT

Hey there, @Kaliopi. We are so sorry for the ordeal. Before I advise, what is the engineer for?

Kanya

Re: Full Fibre Broadband Engineer Failed Appointments

Kaliopi — Thu, 31 Jul 2025 10:54:43 GMT

To install full fibre

Re: Full Fibre Broadband Engineer Failed Appointments

kanya-TT — Thu, 31 Jul 2025 10:57:24 GMT

In situations like this, it's most effective for your case to be managed by a single team, specifically the Order Management team. However, let me take a moment to check the account and see what progress they have made.

Kanya