topic Re: Losing Connection in Fibre

Losing Connection

MickB40 — Thu, 31 Jul 2025 21:01:44 GMT

We had an issue with losing connection to the internet under fault number REP-15877773. Its been Ok for a day or two but tonight started doing it again, with the internet going off 3 or 4 times.

Could you check the line again to see if there is still a problem please.

Re: Losing Connection

kanya-TT — Fri, 01 Aug 2025 07:38:43 GMT

Hi, @MickB40. We'd be more than happy to look into this for you, when ready please do tell us and we'll get started.

Kanya

Re: Losing Connection

MickB40 — Fri, 01 Aug 2025 09:09:46 GMT

Hi, thanks.

It went off again this morning at 10 am. The phone rang and the internet dropped completely for about 5 minutes.

Re: Losing Connection

kanya-TT — Fri, 01 Aug 2025 09:12:19 GMT

Let's look at this for you, @MickB40. Are you home at the moment?

Kanya

Re: Losing Connection

kanya-TT — Fri, 01 Aug 2025 09:12:56 GMT

Let's look at this for you, @MickB40. Are you home at the moment?

Kanya

Re: Losing Connection

MickB40 — Fri, 01 Aug 2025 09:13:22 GMT

Yes I am

Re: Losing Connection

kanya-TT — Fri, 01 Aug 2025 09:16:21 GMT

Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Kanya

Re: Losing Connection

MickB40 — Fri, 01 Aug 2025 09:16:52 GMT

No, nothing like that

Re: Losing Connection

kanya-TT — Fri, 01 Aug 2025 09:17:51 GMT

Okay, is this a dropping in connection issue only?

Kanya

Re: Losing Connection

MickB40 — Fri, 01 Aug 2025 09:19:27 GMT

yes, it will repeatedly drop the internet connection then restablish after about 5 minutes.