topic Re: Router lights solid orange in Fibre

Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 06:53:03 GMT

Hi my router has been showing a solid orange light since last night. We've turned it on and off again, pressed the reset button a few times and have turned it off overnight but still a solid orange light. Is there a problem with the connection in my area, Inverness, or do I need a new router?

Re: Router lights solid orange

amahle-TT — Thu, 07 Aug 2025 07:27:43 GMT

Hi there @HQuinn18-28-12, thank you for reaching out. Please confirm if you are messaging us from home so I can look into this for you.

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 07:42:01 GMT

Yes i am messaging from home

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 07:55:08 GMT

I am leaving for work now though

Re: Router lights solid orange

amahle-TT — Thu, 07 Aug 2025 08:02:13 GMT

Please do let me know when you are back so we can be able to run checks and get to the bottom of this, thanks.

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 08:16:47 GMT

Ok. I'll be back around half 3

Re: Router lights solid orange

amahle-TT — Thu, 07 Aug 2025 08:23:27 GMT

Alright, bye for now!

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 14:35:56 GMT

Hello. I'm back home now so can you check our connection please.

Re: Router lights solid orange

amahle-TT — Thu, 07 Aug 2025 14:48:35 GMT

Thank you for confirming, there is an update that just came and following the recent severe weather in Scotland caused by Storm Floris, the Openreach network has been significantly affected. This includes damage to overhead cables and power-related issues that are impacting service delivery. Openreach has therefore declaring MBORC (Matters Beyond Our Reasonable Control) for repair activities for WLR, LLU, FTTC, SOGEA and SOTAP in the Highlands and Islands areas, with effect from 23:59 on Monday, 4 August 2025.

We'd like to apologize for any inconvenience caused during this time and assure you that our teams are monitoring the situation and closely working with Openreach to ensure services are restored back to pre-storm levels.

For further updates kindly use this link Service Status | TalkTalk Help & Support

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 14:57:56 GMT

So do you know when it will be resolved

Re: Router lights solid orange

amahle-TT — Thu, 07 Aug 2025 15:00:51 GMT

We have no specific time frame at the moment, but our engineers are working on it.

Re: Router lights solid orange

HQuinn18-28-12 — Thu, 07 Aug 2025 15:09:54 GMT

Ok thank you for letting me know

Re: Router lights solid orange

HQuinn18-28-12 — Tue, 12 Aug 2025 06:30:23 GMT

Hello. My Internet is still not working and it's now been a week. Do you know when this will be fixed now because I am really considering changing suppliers?

Re: Router lights solid orange

Gliwmaeden2 — Tue, 12 Aug 2025 07:03:14 GMT

@HQuinn18-28-12, if Openreach is still working on it, there's no point thinking about changing suppliers as most will also be affected.

So far no change on the service status dashboard (broadband):

https://community.talktalk.co.uk/t5/Service-Status-Dashboard/bd-p/service

Re: Router lights solid orange

kanya-TT — Tue, 12 Aug 2025 07:14:14 GMT

Hey there, @HQuinn18-28-12. We'd like to apologize for not having internet for a whole week and understand your frustration. Please reach out to our Fullfibre Technical support teams on the details below. You can either go online to their chat team or call their helpline.

customers helpline: 0345 172 0074 Mon - Fri: 9am - 6Fibre pm Sat-Sun: 9am - 5:30pm https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre The team are available between 9am and 6pm Monday to Friday and 9am to 5:30pm on weekends

Kanya