topic Contract end and offer in Fibre

Contract end and offer

skinnykins — Wed, 13 Aug 2025 12:43:52 GMT

Today, I received an email from TalkTalk offering me to stay with my contract that ended for £25, but when I clicked the link to do this, I got an error 500. I then decided to go to my account and do this manually, but it came up as £28, which is a bit of a cheek. How do I get the offer if the email link doesn't work?

Re: Contract end and offer

Gliwmaeden2 — Wed, 13 Aug 2025 12:50:34 GMT

You are always best phoning the Loyalty team / Better Value / Retentions on 03451 720088, @skinnykins.

Or use Chat.

These online / email links are often glitchy and don't necessarily give the best deal for the individual.

Re: Contract end and offer

nomfezeko-TT — Wed, 13 Aug 2025 12:55:31 GMT

Hi there @skinnykins, thank you for reaching out to us. You can refer to the advise as per Gliwmaeden2, if you are having problems, you can get back to us so we can help you and check into this if you need to recontract with us.