topic Re: Some URLs are blocked in Fibre

Some URLs are blocked

Soggy2 — Wed, 13 Aug 2025 14:50:08 GMT

Hi,

Some URLs are blocked on different devices with various browsers at home using TalkTalk.

The URLs are not blocked elsewhere with different ISP.

A friend with TT has same issue.

Examples of blocked URLs:

https://sso.teachable.com/secure/831191/identity/sign_up/otp

https://tinyurl.com/Gyulama

What to do?

Re: Some URLs are blocked

amahle-TT — Wed, 13 Aug 2025 14:53:06 GMT

Hi there @Soggy2 , I will look into this for you please confirm if you are messaging us from home.

Re: Some URLs are blocked

Soggy2 — Wed, 13 Aug 2025 16:34:43 GMT

Thanks, yes, at present I am at home

Re: Some URLs are blocked

amahle-TT — Wed, 13 Aug 2025 16:54:11 GMT

Could you please confirm if this is the first time these sites have encountered problems.

Re: Some URLs are blocked

Soggy2 — Wed, 13 Aug 2025 17:49:07 GMT

I could access the Teachable site previously.

I don't know exactly when the obstacle arose but in the last few months, I believe.

Sorry for delay in replying. I thought I would receive email notification. There appeared to be a box selected indicating that.

How to get email notification of reply messages?

Re: Some URLs are blocked

Mandisa-TT — Thu, 14 Aug 2025 07:04:39 GMT

@Soggy2 I will be able to proceed with the checks on your line, can you confirm if you are at home.

Re: Some URLs are blocked

Soggy2 — Thu, 14 Aug 2025 10:30:58 GMT

Thank you. I will be home from 4pm.

Re: Some URLs are blocked

Mandisa-TT — Thu, 14 Aug 2025 10:31:53 GMT

Perfect! Let us know when you get home and we will proceed.

Re: Some URLs are blocked

Soggy2 — Thu, 14 Aug 2025 15:51:44 GMT

I am at home. Please call me on mobile or email me.

Re: Some URLs are blocked

Mandisa-TT — Thu, 14 Aug 2025 15:59:36 GMT

@Soggy2 I will run checks on your line, Do you have any active monitoring for life threatening health reasons which is solely dependant upon your TalkTalk Broadband or Telephone line?

For example a care alarm, lifeline, health pendant or fall detector.

Re: Some URLs are blocked

Soggy2 — Thu, 14 Aug 2025 16:25:04 GMT

No, and neither does the other TT user who cannot access the URLs.

Please call me on mobile or email me to resolve this easier and quicker.

Re: Some URLs are blocked

Mandisa-TT — Thu, 14 Aug 2025 16:29:16 GMT

@Soggy2 We are unable to call you, I only be more than happy to assist you via the forum, if you prefer to speak to someone on the phone, you will need to call us directly. Do you see a blocked webpage notification message when attempting to access the site you experience problems with?

Re: Some URLs are blocked

Soggy2 — Thu, 14 Aug 2025 16:55:21 GMT

Only using TT does it say "This site can't be reached'.

I have successfully opened the URLs with same device using different ISP.

Its a pity you cannot call. Can you send emails to me directly? Because your notification of messages to forum emails go to Spam where I do not see them and not notified. I marked them all as Not Spam but still they go to Spam. Siiigh.

Re: Some URLs are blocked

Gliwmaeden2 — Thu, 14 Aug 2025 18:36:48 GMT

@Soggy2, the point of the forum is for other customers to follow the progress of resolving an issue, which may be helpful to their own situation too.

It's all conducted online in the thread, unless support staff need sensitive information, in which case they use PMs [private messages].

Notifications are from a No Reply address, so you cannot open dialogue that way.

You can contact Talktalk directly through live chat or on 03451 720088 [free from a Talktalk landline] during the opening hours listed here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Re: Some URLs are blocked

Soggy2 — Thu, 14 Aug 2025 18:42:58 GMT

Thanks for the explanation 👍

I look forward to read the solution in the forum tomorrow.

Re: Some URLs are blocked

Gliwmaeden2 — Thu, 14 Aug 2025 18:51:46 GMT

Have you checked whether Homesafe settings are affecting which sites you can visit, @Soggy2?

See here:

https://community.talktalk.co.uk/t5/Articles/How-to-use-HomeSafe/ta-p/2205196

Also, you need to reply to Mandisa-TT's question:

"Do you see a blocked webpage notification message when attempting to access the site you experience problems with?"

Re: Some URLs are blocked

kanya-TT — Fri, 15 Aug 2025 07:07:34 GMT

Hey there, @Soggy2. Please advise us if the solutions have worked out for you.

Kanya

Re: Some URLs are blocked

Soggy2 — Fri, 15 Aug 2025 12:11:22 GMT

Good day,

I am at home. The URLs problem remains the same.

In addition, today I cannot log into TalkTalk nor Yahoo accounts on my Windows laptop. Both worked fine yesterday evening. Is this related?

Please resolve both issues, as soon as possible.

Re: Some URLs are blocked

Soggy2 — Fri, 15 Aug 2025 12:17:27 GMT

Hi,

Kidsafe, Scam Protection, Homework time are all OFF.

Virus Alerts is ON.

I suppose the staff members who are trying to resolve this have checked those settings and will adjust, if necessary.

I replied to Mandisa's Q in message 5.

This is very frustrating, for me and other TT User with same URL issue.

Thank you.

Re: Some URLs are blocked

kanya-TT — Fri, 15 Aug 2025 12:21:35 GMT

We are sorry for this inconvenience please allow me to make those adjustments for you. Can you please provide me with all the URL's you are trying to access.

Kanya