topic Re: Speed to my devices in Fibre

Speed to my devices

jedi38 — Sat, 16 Aug 2025 20:45:50 GMT

I am receiving 55mps to my router, but only 9mps download and 12mps upload to all my devices, laptop, phone, TV and games console.

I have no white light or amber light showing on my router when its booting up or when its on, the firmware is up to date and have rebooted it serval times.

I'm thinking I have a faulty router and it needs replacing.

am I right in thinking this

Re: Speed to my devices

Divsec — Sun, 17 Aug 2025 06:36:50 GMT

Hi @jedi38 are you able to connect any devices to your router by ethernet and check the speeds then?

Which router do you have?

Your post has been escalated and you should hear tomorrow.

Re: Speed to my devices

sabelo-TT — Mon, 18 Aug 2025 07:17:39 GMT

@jedi38, alternatively, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here. Please do confirm once done.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

Re: Speed to my devices

jedi38 — Mon, 18 Aug 2025 07:48:05 GMT

my Laptop doesn’t have the ports to connect to the Ethernet and I believe I have the talk talk hub

Re: Speed to my devices

sabelo-TT — Mon, 18 Aug 2025 07:49:57 GMT

@jedi38, please update your profile as I will look into this matter for you.

Re: Speed to my devices

jedi38 — Mon, 18 Aug 2025 08:12:42 GMT

Updated profile

Re: Speed to my devices

sabelo-TT — Mon, 18 Aug 2025 08:16:15 GMT

Thank you for this @jedi38, I will just run a few checks my side and will need for you to confirm minor details on your end. Besides the slow performance, does your broadband connection drops while being connected to the internet?

Re: Speed to my devices

jedi38 — Mon, 18 Aug 2025 09:17:20 GMT

The broadband doesn’t drop speed going to the router, the problem is the speed from the router to my devices, is as low as 9mps

Re: Speed to my devices

sabelo-TT — Mon, 18 Aug 2025 09:33:24 GMT

Thank you for confirmation. I’ve checked your line and everything looks fine. I’ve sent you a new router to the address on file. You should receive it within the next 2–3 working days. If there’s any delay, it may take up to 5 working days. Inside the package, you’ll find a returns bag. Please use it to send the old router back to us once your new one arrives. 🙂

Re: Speed to my devices

jedi38 — Mon, 18 Aug 2025 09:56:17 GMT

Hi Sabelo, thank you so much for this, hopefully this will resolve the problem, you are an absolute star.

Re: Speed to my devices

sabelo-TT — Mon, 18 Aug 2025 09:58:02 GMT

Pleasure. Would there be anything else apart from what we have discussed today?

Re: Speed to my devices

jedi38 — Mon, 18 Aug 2025 11:18:17 GMT

no, there is no other problems apart from what we have discussed. You have been fantastic and I really appreciate all the help you have given to help resolve this situation.

a 10 out of 10 for costumer support 👍 thank you

Re: Speed to my devices

jedi38 — Tue, 02 Sep 2025 14:50:20 GMT

Hi Sabelo,

I haven’t received a new router as to date and it’s been well over 2 weeks since the conversation.

your help on this matter will be most helpful

Re: Speed to my devices

sabelo-TT — Tue, 02 Sep 2025 15:36:11 GMT

Hi there @jedi38, I have just checked on my end and can confirm that there are currently delays with your order due to a backlog of orders however, I have added priority flag to your package and will further save our chat on my end so that I can be able to provide you with the tracking number.

Re: Speed to my devices

jedi38 — Tue, 02 Sep 2025 16:39:07 GMT

Thank you @sabelo-TT

Re: Speed to my devices

sabelo-TT — Tue, 02 Sep 2025 16:56:42 GMT

Pleasure @jedi38 🙂